What are the responsibilities and job description for the Customer Success Manager position at Lily AI?
Job Description
Job Description
About Lily AI :
Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consumer-centric language throughout the retail technology ecosystem. Interoperable with leading eCommerce platforms, Lily AI maximizes existing tech investments to deliver upwards of 9-figure revenue lift through improved product attribution, enhanced discovery, and higher customer conversion. Learn more at www.lily.ai.
As a Customer Success Manager at Lily, you'll be partnering with our clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business.
Your responsibilities will include :
- Serve as the main point of contact for assigned customers, building and nurturing long-term relationships with key stakeholders
- Act as a trusted advisor by understanding customer objectives and priorities and aligning them with Lily AI solutions
- Proactively identify customer challenges or concerns and collaborate across the Lily AI team to identify solutions
- Ensure that customers are realizing and recognizing meaningful, ongoing value from Lily's solutions through qualitative and quantitative methods.
- Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to end users
- Represent Lily as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
- Serve as an important source for information regarding the customer's business needs and provide customer feedback to internal stakeholders within Product Management, Sales, and Marketing
- Partner internally with Customer Success leaders to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals
- Assist with customer support related activities such as ticketing and knowledge base article creation and maintenance via our support systems and tools
What we consider critical for this role :
Bonus points for…
Currently, we are hiring from the below US states and Canada – (candidates must be currently residing in Canada or the following US states or open to relocating) :
Compensation is competitive and will be determined based on a combination of experience, seniority, internal, external equity and location. For some context : this position in the US would pay between $70,000-110,000 U SD per year, depending on experience and seniority. In other regions, compensation will be adjusted for local currency and local market rates. Lily AI compensation policy is calculated with a focus on equity and where employees can thrive.
Salary : $70,000 - $110,000
