Special Projects Manager

OUR VISION:

"To become an indispensable partner to building owners with mission-critical systems."

POSITION SUMMARY/OBJECTIVE:

As an integrated ODR mechanical solutions provider the company seeks to create and scale long term, consistent

recurring revenue streams from its top owner relationships by assigning dedicated, account based personnel to

work in unison capturing a diverse and comprehensive wallet share of available and related mechanical services

revenue spanning from technical service T&M and project work, preventative maintenance, special projects T&M

and project work, to larger ODR projects performed as a mechanical/general prime contractor.

Incumbents are assigned to specific accounts (typically 1-3). Special Projects are typically defined as T&M, fixed

price work orders or small projects generally less than $500K which are completed in four (4) weeks or less, so as

to allow Special Projects Managers to consistently sell and execute new work for these top accounts on a

recurring basis without the burdens of project managing larger work for an extended duration of time.

The incumbent assumes responsibility for meeting the revenue and gross profit goals, sales, and sales margin

goals on their assigned accounts. S/he ensures that work in the area is completed on time, within budget, to the

customer’s satisfaction, and tracked in an accurate manner, all within the guidelines established by the Limbach

Operating System. S/he is a key member of the branch Special Projects team responsible for driving growth of

the recurring revenue base across their assigned accounts.

KEY TASKS & RESPONSIBILITIES:

● Assumes responsibility for achievement of their individual sales and operational gross profit goals.

● Proactively manages accounts by dedicating 100% of his/her time to selected and assigned mission

critical MEP accounts that are aligned with the branch’s niche as a technical MEP specialist.

● Makes routine customer visits daily and/or weekly for regular interaction and customer attention.

● Develops excellent customer relationships by positioning the company to be the first call, “go-to” trusted

source for operational maintenance and improvement of the customers mechanical systems.

● Proactively analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit

recommendations for customers, and presents findings/estimates to the customer with the goal of closing

a sale and providing excellent customer service.

● Understands customer spending habits and approval limits and is skilled at pricing and presenting

proposals accordingly.

● Manages small teams of technical field personnel prepared to respond quickly to pressing “on demand”

emergency needs, scheduled repairs, replacements and/or planned projects with professionalism and

efficiency.

● Plans and manages work with a unique understanding of the customer’s ongoing operations in mind

resulting in minimal disruption to the customer’s business objectives.

● Partners with the service coordinator and/or field operations staff to plan out daily and weekly manpower

needs to support the customers.

● Understands the company’s capabilities and actively collaborates across the branch to ensure a

seamless customer experience and capture additional wallet share through the deployment of personnel

and/or staff needed to propose the branch’s full suite of sales offerings.

● Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects

Managers, Areas Service Managers and major project operations teams to ensure client needs are met.

● Promptly reviews work on site, performs material, labor and equipment take-offs, writes bid scope

proposals and submits for acceptance and approval.

● Prepares project booking documents allowing for efficient cost management.

● Manages costs by promptly expediting materials, equipment, and parts in a timely and cost-effective

manner

● Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.

● Monitors payment of customer invoices and follows up on all receivables over 60 days past due.

● Participates in strategic account planning exercises to increase recurring revenue from captive accounts

● Trains and develops new SPD management and field supervisory personnel as required

CONDUCT STANDARDS:

● Maintains appropriate Company confidentiality at all times.

● Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.

● Cultivates and promotes the “Hearts & Minds” safety culture.

● Consistently exemplifies the Core Values of the Company (we CARE, we ACT WITH INTEGRITY, we are

INNOVATIVE, and we are ACCOUNTABLE).

WORK ENVIRONMENT:

● This position operates primarily in a professional office environment, and routinely utilizes standard office

equipment, such as computers, phones, copiers, and filing cabinets.

● Work tasks may occasionally necessitate travel to local job sites, which means intermittent exposure to

the conditions typically associated with a construction work site or retrofit style work.

PHYSICAL DEMANDS:

● In performing the duties of this job, the incumbent is regularly required to walk, talk, stand, hear, perform

repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.

● This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of

force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or

otherwise move objects.

TRAVEL:

● This position may require up to 50% local travel to meet customers at a select group of customer facilities,

attend meetings, entertain, etc.

MINIMUM QUALIFICATIONS:

● 5 years of hands-on, industry-specific experience.

● Demonstrated ability to engage in effective collaboration and communication (both written and verbal).

● Strong computer skills, including proficiency with Microsoft Office (Excel in particular) or equivalent

Google Applications.

● Capacity to leverage interpersonal skills to develop and enhance business relationships.

PREFERRED QUALIFICATIONS:

● Bachelor’s Degree or Previous experience in technical skilled trades execution, most notably hydronic

and plumbing system installation, service or maintenance.

● Demonstration of both sales and operational experience.

● Self Starter who is looking to solve problems and create solutions directly with customer.

● Familiarity with back of house facilities maintenance staff personnel and operations.