Manager of Account Management

MANAGER OF ACCOUNT MANAGEMENT

What makes Lime Media a wonderful company to work for? When you join the team at Lime Media, you will be a part of a fast-growing organization that values giving back, believing in something greater than yourself, and a never-ending quest for excellence. We bring imagination to life by customizing vehicles and other cool stuff to create marketing experiences nationwide. If you love working with creative, passionate people in a fun and winning environment, then Lime Media is the place for you!

The Manager of Account Management (MAM) position is responsible for ensuring all programs are successful on the road and in market. This position is key to ensuring logistics are planned appropriately and our projects accomplish client expectations. The MAM has a high-level understanding of each job scope, budget, and timeline.

Supervisory Responsibilities:

• This position has direct supervisory responsibilities for a team of Experiential (XM) Account Managers, LED Account Managers and an LED Fleet Manager.

Key Performance Indicators (KPI’s)

• Training – Manage training and development of Account Managers so that Lime’s driver employee population is prioritizing all safety protocols, timeliness, and professionalism at all times.
• People Development – Oversee the management of a small team of managers, providing daily feedback, documenting progress in our performance management tools, and measuring success with KPIs.
• Collaboration – Work shoulder-to-shoulder with various departments, leaders, and vendors to ensure projects are successful and learnings are well documented and reviewed with the team.
• Client Expectations – Ensure project deadlines are being met, account managers are communicating effectively both internally and externally, and project changes are being handled with urgency per protocol.

Duties/Responsibilities:

• Ensure accurate, timely payroll – payroll completed biweekly for drivers with no errors
• Client receives timely proof of performance (POP) – program POP uploaded and provided to client within 3 days of final event
• Safeguard margin is throughout each project at every possible level.
• Confirm/manage driver qualifications, training, and safety protocol are being followed by all
• Attend weekly Production team meetings to hear project status, budget and timelines, and provide real-time feedback on gaps.
• Oversee account manager coordination/cross departmental collaboration with Sales, Fabrication, Nd Operations teams weekly.
• Provide high-level support to team in order to maintain client satisfaction.
• Manage team budget.
• Create processes and procedures that address gaps in the client journey and train team on execution of them
• Provide day-to-day performance management guidance to direct reports.
• Identify training needs for teams and individuals.
• Participate in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and communicate client desire and expectations.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Highly organized, flexible with the ability to work in a fast-paced, deadline-oriented environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Minimum of 5 years of experience in project management or account management
• Minimum of 3 years of direct supervisory experience.
• Bachelor’s degree preferred.
• National Marketing tour or trade show experience preferred but not required.