Associate Account Manager-Northwest, AR

Position Title: Associate Account Manager

The Associate Account Manager is a professional marketer who excels at building trust and rapport with clients and enjoys working with multiple brands. This role leads the client agency relationship and is responsible for client retention and growth which is pivotal to the agency’s growth and success.

The Account Manager ensures that strategies and deliverables align to client goals, reflect brand standards and priorities, speak to the target audience, deliver on the client expectations, and are cohesive across consumer touchpoints. They pursue ways to strengthen the impact of our work for the client and sell new or expanded services. They are a master at building relationships with clients at various levels, as well as helping to define strategies and lead tactical executions. The Associate. Account Manager works directly with both our internal team and external client teams.

About us:

We turn customer challenges into growth opportunities.

LimeLight Marketing is partner to some of the world’s most recognizable brands and innovative companies. Our people thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approach speeds up engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

Who We Want

• Strategic marketer who aligns marketing strategies to business goals.
• Relationship builder who is known for fostering high-value relationships with clients.
• Digital innovator who is comfortable working with technical projects across platforms.
• Creative thinker with the innate ability to ask smart questions and think outside the box.
• Communication role model who excels in setting clear expectations, asking the right questions, and using strong communications to drive the desired results.
• Passionate professional who loves marketing and has a drive for consistently meeting expectations.
• Top performer who has been recognized as such in their previous careers.

Qualifications

• 1-3 years of marketing experience, agency experience preferred
• Bachelors degree in marketing, communications or related field
• Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
• Familiar working in Google Analytics, Email Service Providers such as Klaviyo, CRM / Marketing Automation Platforms such as HubSpot, Google Merchant Center, Google Tag Manager
• A technical aptitude to confidently engage in conversations related to marketing and development projects.
• Experience working in and managing a Project Management system
• Familiar with customer journey mapping, funnel mapping, and persona development
• Proven analytical and problem-solving skills
• Ability to analyze and inform on marketing data and make recommendations
• Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
• Proficient in writing clear, concise, detailed briefs. Extreme attention to detail
• Proven experience working with multiple client personalities and communicating timely and effectively
• A desire to work both at a strategic level and tactically on projects and campaigns
• Excellent decision-making skills
• Self-motivated and results driven

Responsibilities:

Technical Proficiency:

• Identifies potential opportunities to expand client engagements based on technical capabilities

• Effectively translates technical concepts into business value during client conversations

• Understands how different service lines complement each other to drive client success

• Recognizes when technical challenges might impact client satisfaction and engages appropriate resources

• Maintains up-to-date knowledge of platform features that could benefit existing clients

Communication and Collaboration

• Adjusts communication style to suit the audience (clients, stakeholders, or team members).

• Facilitates effective client meetings, summarizing goals, updates, and next steps.

• Encourages open dialogue among team members to solve project challenges collaboratively.

• Translates client feedback into actionable tasks for internal teams.

• Ensures alignment between client expectations and team deliverables through consistent communication.

Client Relationship Management

• Develops a deeper understanding of the client’s goals, challenges, and market trends.

• Proactively provides strategic recommendations to enhance client performance and outcomes.

• Presents results and insights to clients, linking performance to their business objectives.

• Identifies growth opportunities, such as expanding campaign budgets, introducing new services, or upselling add-ons.

• Negotiates adjustments to contracts or service scopes to align with the client’s evolving needs.

Strategic Thinking and Oversight

• Analyzes campaign data to identify trends, insights, and areas for improvement.

• Contributes to the development of strategic plans that align with client goals and industry trends.

• Anticipates potential risks or challenges in campaigns and recommends actionable solutions.

• Ensures all project deliverables align with broader client strategies and objectives.

• Collaborates with internal teams to refine strategies based on performance results and client feedback.

Project and Time Management

• Independently develops and maintains detailed project timelines for campaigns and client deliverables.

• Coordinates resources effectively to balance multiple projects or accounts.

• Proactively identifies potential risks to timelines or budgets and implements mitigation strategies.

• Adjusts priorities dynamically to accommodate changing client needs or project requirements.

• Communicates status updates, milestones, and challenges clearly to both clients and internal teams.

What we offer:

In addition to Medical, Dental, and Life Insurance LimeLight offers:

• A work environment that works best for you. Whether that’s fully remote, in our office, or hybrid.
• Flexible (self-managed) vacation — we hire people who are trusted to make good decisions on when to be at work and when to take time away from work.
• Flexible schedule with the option for ½ day Fridays.
• 10 company paid Holidays.
• A strengths-based and performance-oriented culture.
• Extended Holiday Break: Between Christmas Eve and New Years Day, LimeLight offices are closed and employees have paid time off work.
• Remote work stipend.
• Leaders who support, position, empower and engage you.
• Ongoing learning and development opportunities.
• Collaborate with diverse members across teams with weekly group learning opportunities
• Incredibly awesome Team Retreat.
• Epic company Christmas party.
• Paid maternity and paternity leave.
• Employee and client referral bonuses.
• Dedicated time for your health and wellness, including group workouts and wellness bonus
• Beautiful new office located downtown Pittsburg.
• Competitive salary with benefits.
• Help planning for your future. We offer a Simple IRA Match up to 3%, as well as periodic financial wellness and planning sessions throughout the year.

Physical Demands:

• Ability to sit for extended periods of time.
• Ability to read computer screens, written documents, and email.
• Ability to type on a computer screen

Work Environment:

• Professional and deadline-oriented environment in an agency setting
• Interaction with co-workers
• Professional written and interpersonal skills when communicating with customers and clients

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time.

The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their Director.

Job Classification: Exempt, Full-Time

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.