What are the responsibilities and job description for the Reservationist/Dispatcher position at Limousine Service?
Overview
We are seeking a dedicated and detail-oriented Reservationist to join our team in the transportation industry. The ideal candidate will play a crucial role in ensuring a seamless reservation experience for our customers. This position requires excellent customer service skills and the ability to manage multiple tasks efficiently in a fast-paced environment. If you have a passion for hospitality and enjoy working with people, we would love to hear from you.
Responsibilities
- Manage incoming reservation requests via phone, email, and online platforms, ensuring accurate and timely responses.
- Provide exceptional customer service by addressing inquiries, making changes to existing reservations, and offering vehicle recommendations.
- Maintain up-to-date knowledge of company policies, services, and local attractions to assist customers effectively.
- Utilize industry specific management software and phone systems to process reservations and update customer information accurately.
- Collaborate with other departments to ensure that passenger preferences are met, and special requests are fulfilled.
- Conduct reservation audits as required, ensuring all reservations are accurate and properly entered.
- Assist with administrative tasks related to reservations, including data entry and reporting.
- Monitoring inbound flights for delays and tracking vehicle locations via GPS.
Qualifications
- Previous customer service experience is preferred but not required. We are prepared to train the right candidate if they are ready and willing to learn.
- Strong customer service skills with the ability to communicate effectively with callers from diverse backgrounds.
- Excellent organizational skills with attention to detail to manage multiple reservations simultaneously.
- Ability to work flexible hours, including evenings and weekends as needed.
- A positive attitude and a commitment to providing outstanding service in the hospitality industry.
- Strong computer skills and ability to work independently with minimal supervision.
Join our team as a Reservationist and contribute to creating memorable experiences for our passengers!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $20 - $25