Desktop and System Support Technician - Junior

Job Description

Desktop and System Support Technician, Junior

Responsible for IT customer service at his/her facility(s); this includes maximizing performance, security, and up-time of each desktop, server and network.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

• Ensure compliance with all legislative requirements in the facility’s geographic location and:
• The Global Operating System Plays;
• OHSAS 18001: Health and Safety management system standard;
• ISO 14001: Environmental Management system standard;
• TS 16949 Technical Specification Management and Linamar Quality Basics system standards.
• Support, Foster, Promote and Demonstrate Linamar’s Core Values and Leadership Behaviors.
• Maintain balance between customer, employee and financial satisfaction by maximizing facility/department Performance Indicators to align to Linamar’s Stepping Stool of Success Strategy.
• Support and maintain department lean initiatives as set out in LPS system requirements.
• Maintain department 5S requirements.
• Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA
• Troubleshoot and solve office and shop floor IT issues
• Act as the “face of IT” at his/her facilities and route issues or work with other members of the IT team as necessary to resolve issues
• Inform Corporate IT management of any issue that requires their involvement such as non-standards purchase, new enterprise\shop floor system requests and any requests to perform tasks outside of this job description
• Enforce Corporate standards, GOS IT Policy and Procedures at his/her facilities
• Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures
• Ensure his/her facility is licensed appropriately for all software and maintain the information in the licensing database.
• Maintain software and hardware on desktops at his/her facility including Office Automation software, Anti-Virus, PC management software.
• Maintain an up to date Hardware and Software inventory for his/her facilities.
• Continually looking for ways to automate manual processes at your facility and sharing these ideas with your group and Linamar wide.
• Share knowledge and experience with the other facilities in your area. Help with projects and display professional demeanor at all times.
• Support unique systems at his\her facility\facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware
• Backup local systems according to IT Policy and Procedure.
• Maintain and monitoring servers located at the facility; includes applying service packs, updates etc. according to IT Policy and Procedure
• Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.
• Work on projects from Corporate IT management following the documented IT project procedures
  

Credentials

• Bachelors degree is preferred
• Formalized/Academic training a plus
• 2-5 or more years' experience with the following is required:
• Current version of Windows Desktop OS install and management
• Current version of Microsoft Office install
• Experience with desktop, laptop, and server hardware (preferably Dell)
• Intermediate knowledge of Networking (preferably Avaya)
• Using a help desk ticketing system
  
  

Desired Characteristics

• Essential Skills
• Reading: 5
• Document Use: 3
• Numeracy: 3
• Excellent verbal and written communication skills are a necessity. The understanding of when to email, versus phone call, versus a face to face discussion is very important.
• Ability to communicate on a technical and non-technical level depending on the audience.
• Ability to read and interpret technical and non-technical documents.
• Ability to listen and understand communications from customers, co-worker and management.
• Critical thinking is necessary in any IT position to analyze and clearly identify the root cause of any issue.
• The ability to break down larger problems into smaller components is key
• Advanced troubleshooting skills are key in any IT position; the ability to efficiently try multiple approaches to develop an effective solution
• Must be able to problem solve in high pressure down time situations
• Need to be able to continually to learn on the job as technology change
  

What Linamar Has To Offer

• Opportunities for career advancement.
  
  

About Us

Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people.

Linamar Corporation is an equal opportunity employer and encourages diversity in the workplace without regard to any basis protected by applicable federal, state or local law. Linamar Corporation encourages applications from all qualified individuals and will reasonably accommodate applicants throughout all stages of the recruitment and selection process upon request.