What are the responsibilities and job description for the Customer Service Representative (Remote) position at Lincare?
mdINR, a national supplier of in-home INR monitors, is looking for Call Center Representatives that will be a liaison between our company and current customers. A successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage high volume of inbound and outbound calls in a timely manner
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to their needs. Assist customers with Supply reorders, tracking supply shipments, reporting their INR values, troubleshooting INR device as well as providing patient support
- Meet personal/team qualitative and quantitative targets
- Maintain Excellent Customer Service as our CORE values
- Follow all regulatory policies and procedures to include HIPPA requirements
Requirements
· Previous experience working from home and/or in a call center preferred
· Strong phone, and verbal communication skills along with active listening
· Ability to multi-task, set priorities and manage time effectively
· Excellent attendance track record is important
· High school diploma
Must be able to provide your own computer hardware, software and home internet in a quiet/private environment. Employees are prohibited from being a caregiver at home during their shift while working remotely. The minimum requirements are:
Dual monitors, one needs to be at least 20" or bigger
Processor Speed 1.5-2 GHz
Main Memory 2-4 GB
Free Disk Space 572 MB
Keyboard Full size USB
Pointer Wireless Mouse
Audio USB Headset
Network Connector Wired Ethernet (WiFi is not supported)
Webcam
OS Version Win10 1809 (Chrome OS is not supported)
OS Update automatic
Antivirus updated, always scan mode
Browsers Supported IE, Chrome, Safari, Firefox
Internet Service Type Cable (Copper)
Additional Bandwidth 10 Mbps
Latency to FL <100ms, <10% deviation
Connection Type Wired to ISP Modem, 40 > Mbps DOWNLOAD, 10> Mbps UPLOAD
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Remote
Application Question(s):
- Remote employees are required to provide the computer equipment as listed in the job posting. They also must be in a quiet private workspace and not be a caregiver to anyone during work hours. Are you able to meet these requirements?
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Required)
Work Location: Remote
