What are the responsibilities and job description for the Sr Customer Service Rep position at Lincare?
This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.
Job Responsibilities
Job Responsibilities
- Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
- Actively participates in the training of all Customer Service personnel including new hires
- Monitors the flow of orders to and from the Customer Service Department
- Deletes, correct, or re-enters patient orders as deemed necessary
- Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
