Full-Time Overnight Communication Center Operator

Description: Full-Time Overnight Communication Center OperatorStarting Pay Rate: $24.43

The Lincoln Airport Authority offers a very comprehensive benefits package.

• Health Insurance (80% of all plans paid for by employer for all election levels, for example, employee-only and family coverage)
• Dental Insurance (62% of all plans paid for by employer for all election levels, for example, employee-only and family coverage)
• Vision Insurance
• Retirement Plan - 414 H with 9% matching contribution (employees are required to contribute 6% and are automatically enrolled)
• Deferred Compensation Plan
• Short-Term Disability Insurance (100% paid for by the employer)
• Long-Term Disability Insurance (100% paid for by the employer)
• Flexible Spending Account (Medical and Dependent Care)
• Sick Leave (Accrue a total of 96 hours per year)
• Vacation (Accrue a total of 80 hours during the first year)
• 10 Paid Holidays
• 16 Hours of Personal Leave
• $00.75 Shift differential when working between the hours of 6:00 PM -6:00 AM
• Employee Assistance Program
• Education Assistance
• Wellness Program (Includes earning an additional 3% discount on health and dental insurance and $600 reimbursement on gym memberships or other qualifying wellness items)
  
  

Introduction

The Communications Center Operator operates the Lincoln Airport Authority communication and security systems and monitors electronic equipment alarms.

Essential Functions

• Monitor security system and initiates an appropriate response.
• Operate public address system.
• Answer multi-line phone system, including accurately interpret customer needs, provide information, or direct callers to appropriate parties. Ensures important calls, messages, and faxed information are transferred in a timely manner to appropriate personnel.
• Operate radio system to communicate with departments.
• Monitor systems to detect serious malfunction of elevators, escalators, fire alarms, emergency doors, heating, air-conditioning, or HVAC systems.
• Write routine reports and correspondence.
• Act as backup to the badging office.
• Reliable, punctual attendance is a crucial function of the position.
• Other duties, tasks, and responsibilities may be assigned at any time.
  
  

Required Knowledge, Skills, And Abilities

• Perform all work duties and activities in accordance with Lincoln Airport Authority policies, procedures, and safety practices.
• Exhibit a friendly, knowledgeable, and professional demeanor.
• Maintain familiarity with aviation and airline industry terms.
• Speak with clarity, and read and write English fluently.
• Perform satisfactorily under pressure to meet set schedules and budgetary guidelines.
• Possess excellent computer skills and knowledge of Microsoft Office programs.
• Must have excellent attention to detail, be organized, accurate, and reliable.
• Recognize and maintain the confidentiality and sensitivity of certain documents and information.
• Demonstrate the ability to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
• Be flexible, have excellent interpersonal skills, and have the ability to work well with all levels of management and staff as well as outside clients and vendors.
• Be part of a team to accomplish the necessary work.
  
  

Education And Experience

• Related experience and/or training preferred.
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; talk, see and hear. The employee is frequently required to reach with hands and arms.

Safety Requirements

Adherence to standards established in the LAA Employee Handbook, Policy Directives, Airport Rules and Regulations, Standard Operating Procedures, and all other established safety requirements applicable to the position is required.

Work Environment

This is an office environment having computers, printers, telecommunication tools, desks, file cabinets & storage areas. The noise level in the work environment is usually quiet.

Condition of Employment

The employee is required to meet the essential functions, skills, abilities, etc. listed in this document. The employee must be at least 18 years of age. Successful completion of pre-employment reference check, drug screening, criminal history check, and other requirements as per Lincoln Airport Authority policy. Any associated costs for the screenings will be covered by the Lincoln Airport Authority.

Summary

This job description should not be considered an all-inclusive listing of work requirements. Individuals shall be expected to perform other duties as assigned, including work in other functional areas to cover absences or provide relief to equalize peak work periods or otherwise balance the workload.