What are the responsibilities and job description for the Patient Service Representative position at Lincoln County Primary Care Center?
NATURE OF WORK: Supports the provision of direct services by answering in-coming phone calls from those seeking services within Southern WV Health System as well as greeting the public coming into the building. Coordinates the building’s communication and is responsible for making decisions based on established policies and procedures.
The schedule for this position is Tuesday - Friday, 09:00am-6:00pm.
MINIMUM QUALIFICATIONS:
- Ability to perform Essential Duties as outlined below.
- High School Diploma or Equivalent
- One year experience as a receptionist or in an office environment.
- Working knowledge of computers
- Ability to comply with LPCC/SWVHS and Division departmental safety procedures.
- Ability to read, write and speak the English language.
WORK PACE: Pace determined by the need of client(s).
ESSENTIAL DUTIES:
- Answers a multiline switchboard company wide and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters or making referrals.
- Patient Registration
- May travel from site to site to help with coverage when needed.
- Operates normal office equipment such as computers, fax machines and copies as needed.
- Greets the public coming into the building and assists them with their needs by directing them or securing appropriate personnel to assist them.
- Projects a professional image to the public.
- Follows LPCC/SWVHS policies and procedures in dealing with clients.
- Coordinates activities in the front desk area with other employees to ensure a smooth operation.
- Coordinates the building’s communications such as the use of the intercom system and transfers.
- Assist in checking appointments and availability of employees for clients.
- Accepts cash payments from clients and writes receipts.
- Performs routine data entry.
- Helps to ensure that the safety, health, and wellbeing of clients are always maintained in the lobby area.
- Submits documentation in a timely and accurate manner.
- Monitors, maintains and uses appropriately, all equipment and supplies.
- Support and help in the training of new employees.
- Crosstrained to perform functions in the areas of medical records, intakes and scheduling.
- Attends inservice training and mandated meetings as assigned.
- OTHER DUTIES AS ASSIGNED.
