What are the responsibilities and job description for the Field Service Technician (Remote Possible) position at Lincoln Electric?
This position requires up to 100% travel.
Location : Reno - Reno , NV , United States (US)
Employment Status : Hourly Full-Time
Function : Customer Experience
Pay Grade and Range : USXX-H-41 ( $50,861.00 - $72,659.00 )
Bonus Plan : OIP
Target Bonus : 5.0%
Hiring Manager : Mark Stapleton
Recruiter : Kendra Bartl
Internal Candidate Eligibility Criteria :
1. Is a Lincoln Electric employee with at least 1 year of service
2. Is NOT on an active Performance Improvement Plan (PIP)
Field Service Technician
Job Summary
We are seeking a reliable, motivated, and hardworking Field Service Technician. The job consists of traveling to the customer’s location and providing the customer with onsite commissioning, end user training, troubleshooting equipment, and resolving issues on service calls.
Job Duties and Responsibilities
- Travel up to 75% domestically and internationally for onsite training and commissioning of new equipment. Passport required.
- Quality workmanship and attention to detail. Provide a professional and courteous customer experience.
- Provide onsite technical support for existing customers with machine issues.
- Troubleshoot and resolve issues with software, mechanical, and electrical components
- Keep detailed service event logs, including field reports, quality control reports, and updated information in Salesforce
- Create procedures and documentation for internal training and continuous improvement
Work closely with other factory personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction
Education and Experience
Experience and proficiency reading electrical schematics
Physical Demand and Work Environment
Physical demands : Must be physically able to bend, stoop, climb, reach, lift 75 lbs. Stand and walk on concrete floors for extended time. Ability to use hands to finger, handle, or feel objects, tools, or controls. Reach with hands and arms; talk and hear
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Salary : $72,659
