What are the responsibilities and job description for the International Customer Service Rep position at Lincoln Electric?
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Mason
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Range: ($39,237.00 - $58,855.00)
Target Bonus: %
Req ID: 25647
Job Responsibilities
Summary:
Responsible for the handling of Sales and Shipments to all foreign customers (excluding Canada) which also includes the U.S. Exporters and Inter-Company accounts outside the United States. CSR Level 1 will provide answers and service to the customer quickly and efficiently. Day to day duties include but are not limited to replying to emails, order processing, quoting, booking of shipments, export documentation and responding to all customers inquires
Key Metrics:
High customer satisfaction, customer inquiries, orders processed and line items entered detailed on monthly bases. Customer credits and returns monitored on a monthly basis. Accurate processing of customer orders, by way of monthly audit. Accurate Processing of Export Documentation, by way of monthly audit. Export Compliant. Data Integrity.
Job Requirements
Education and Experience:
- Required - Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to two years related experience and/or training; or equivalent combination of education and experience.
- Proficient computer and typing skills.
- Experience using Microsoft office (Word, Excel, Outlook) other software usage is a plus.
- Experience with SAP is suggested but not required.
- Required – Bilingual in Spanish and English
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Salary : $39,237 - $58,855
