What are the responsibilities and job description for the Premium & Billing Service Processor II position at Lincoln Financial Group?
What you'll be doing
- You will manage more complex premium & billing cases, which may include specific assigned accounts, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality / production standards while ensuring proper completion including researching deep issues and that the information is in good order.
- You will troubleshoot issues with premium & billing to identify more complex root cause and issue resolution. In addition, you will create reports and excel spreadsheets for data reporting and problem solving and / or self-billed templates for assigned accounts.
- You will collaborate with customers, TPAs, brokers and / or internal partners to clarify any discrepancies’ or address other issues.
- You will partner with junior team members on premium & billing tasks and provide responses and a diverse range of information to team members’ questions to support organizational capabilities.
- You will escalate increasingly complex premium & billing issues / concerns to more senior team members and / or management.
- You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.
What we’re looking for
Must-have experience (Required) :
Nice-to have Experience (Preferred) :
Application Deadline
Applications for this position will be accepted through Tuesday, February 18th, subject to earlier closure due to applicant volume.
What’s it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you :
Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO / parental leave
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity / technology tools and training
The pay range for this position is $ - $;with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
Salary : $21 - $24
