Team Lead, Supplemental Health Claims

Alternate Locations : Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Work from Home

Work Arrangement :

Hybrid / Flexible : Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance :    is not available for this opportunity.

Requisition # :  74079

The Role at a Glance

We are excited to bring on a highly motivated Lead Supplemental Health Claims Associate to our Lincoln team!

As a Lead Supplemental Health Claims Associate, you will provide coaching, mentorship, and direction to our team of claims specialists.  You may also deliver training to new team members.  You will be responsible for the fair, ethical, accurate and timely management & payment of Accident, Critical Illness and Hospital Indemnity claims but may have a reduced caseload.  You will also be responsible for delivering best-in-class service to our customers, claimants, and beneficiaries.  You will be providing leadership to continually improve our capabilities and results.  This will be accomplished by supporting various initiatives that enhance our productivity and drive value for our clients.  Lastly, you’ll be accountable for supporting the management team by acting as a back-up, handling escalated claims, addressing various reports, providing valuable feedback, and supporting key strategic messages to our team.

What you'll be doing

Training, coaching, and mentoring new and existing team members.

• Providing subject matter expertise to team members and internal / external stakeholders
• Supporting managers by acting as a back-up, handling escalated matters, addressing reports, providing feedback, and supporting key strategic messages to our team.
• Monitoring and assessing claim trends.
• Adjudicating Accident, Critical Illness and Hospital Indemnity claims in a fair, ethical, accurate and timely manner.
• Delivering exceptional service to our claimants, customers, and beneficiaries.
• Meeting all established performance metrics
• Meeting all established quality assurance benchmarks.
• Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines.
• Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer.
• Collaborating with internal and / or external stakeholders to ensure effective service delivery of claims (including client-facing support).

What we’re looking for

What we’re looking for

Must-haves :

Application Deadline

Applications for this position will be accepted through Friday, January 24th, 2025, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you :

Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

Leadership development and virtual training opportunities

PTO / parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity / technology tools and training

The pay range for this position is $42,800 - $77,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE : LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a  diverse and inclusive  environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY / TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Salary : $42,800 - $77,700