What are the responsibilities and job description for the CSR - Customer Service Representative/Sales position at Lincoln Industrial LLC?
Job Overview
We are seeking a motivated and dynamic Customer Service/Sales Representative to join our team. In this role, you will be responsible for providing exceptional customer service while driving sales through effective communication and relationship-building. The ideal candidate will possess strong analytical skills and the ability to work in a fast-paced environment, ensuring customer satisfaction and loyalty.
Duties
- Engage in outbound calling to prospective customers, promoting our products and services.
- Utilize computerized systems to manage customer interactions and maintain accurate records.
- Communicate effectively with customers to understand their needs and provide tailored solutions.
- Analyze customer feedback and data to improve service delivery and sales strategies.
- Handle cash transactions accurately while ensuring compliance with company policies.
- Collaborate with team members to achieve sales targets and enhance overall customer experience.
- Provide support in a call center environment, addressing inquiries and resolving issues promptly.
- Maintain an organized office environment, ensuring all customer interactions are documented efficiently.
Requirements
- Proven experience in sales or customer service, preferably in a call center setting.
- Strong communication skills in English; bilingual abilities are a plus.
- Proficiency in using computerized systems for data entry and analysis.
- Ability to analyze information effectively to make informed decisions.
- Experience with cash handling procedures is desirable.
- A positive attitude, strong work ethic, and ability to work collaboratively within a team.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Join us as we strive to provide outstanding service while fostering a positive work environment that encourages growth and development!
#IND2
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Work Location: In person
Salary : $20 - $24
