What are the responsibilities and job description for the Desktop Support Engineer position at Lincoln IT?
Desktop Support Engineer
Company Overview
Founded in 1997, LincolnIT is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
Desktop Support Engineer
Lincoln IT has an immediate need for an individual with 3-5 years of IT related experience. Experience in some networking is preferred but not required.
Required Skills
- Self-starter who takes initiative every day
- Ability to work without supervision
- Ability to work in a fast-paced environment
- Excellent written and verbal skills
- Follow company guidelines
- Must be detail oriented and well-organized individual
- Exceptional at being a team player
- A strong belief in ethical business principles
- Image and configure laptops and Desktop
- Proficient in Windows and MAC devices
- Configure and deploy Apple IPADS and IPhones
- Setup Video Conferencing and Whiteboard meetings
- Troubleshoot Outlook, active directory,
create new hires, terminations - Install applications as requested by the business
- Installed and Configured VPN for home users’ laptops
- Proficient in using ITSM tool and understanding SLA’s depending on Critical-Low driven by the business
- Collaborate with team to effectively coordinate project efforts, incorporating new ideas and identifying areas of weakness and improvements
- Outstanding analytical, troubleshooting, and problem-solving abilities
- Excellent communication skills; interact with staff, management, and clients at all levels
- Proactive, organized, and well-trained professional and multi-tasked with solid work ethic and willingness to learn
Benefits
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.
