What are the responsibilities and job description for the NOC Engineer position at Lincoln IT?
About Us: Lincoln IT is a dynamic and innovative technology company dedicated to delivering cutting-edge solutions to our clients. We are currently seeking a skilled and motivated Network Operations Center (NOC) Engineer to join our team of experts. If you're passionate about network infrastructure, problem-solving, and maintaining seamless operations, this could be the opportunity you've been waiting for.
Position Overview: As a NOC Engineer at Lincoln IT, you will play a crucial role in ensuring the stability, security, and performance of our clients' networks. You will be responsible for monitoring network systems, diagnosing and resolving issues, and collaborating with cross-functional teams to provide exceptional support. The ideal candidate is a proactive problem-solver with a strong technical background in network operations.
Responsibilities:
- Monitor network infrastructure using various network management tools to ensure uptime and performance.
- Detect and troubleshoot network incidents, identifying root causes and implementing timely resolutions.
- Escalate complex technical issues to senior team members or appropriate departments for resolution.
- Coordinate with internal and external stakeholders to ensure effective incident response and communication.
- Maintain accurate documentation of network incidents, configurations, and resolutions.
- Participate in on-call rotation to provide 24/7 support for network-related emergencies.
- Contribute to the continuous improvement of network monitoring processes and tools.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience as a NOC Engineer or similar role in a fast-paced environment.
- Strong knowledge of network protocols, topologies, and architectures.
- Familiarity with network monitoring tools and technologies, Automate would be ideal.
- Excellent problem-solving skills and the ability to analyze and troubleshoot complex network issues.
- Effective communication skills, both written and verbal.
- Ability to work independently and collaboratively within a team.
- Industry certifications such as CCNA, CCNP, or equivalent are a plus.
- Experience with scripting languages (Python, Bash) is an advantage.
What We Offer:
- Competitive salary and benefits package.
- Professional development opportunities and certification support.
- Collaborative and inclusive work environment.
- Opportunities to work on cutting-edge technologies.
- Chance to grow your career with a forward-thinking company.
If you're excited to contribute your skills to a dynamic team and be part of our mission to deliver excellence, we encourage you to apply. Join us at Lincoln IT and take your career to the next level
