What are the responsibilities and job description for the Front Desk position at Lincoln Manor?
Job Summary
As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your role is crucial in creating a positive guest experience from check-in to check-out.
Duties
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Manage reservations and provide information about rooms, rates, and amenities
- Answer phone calls and make reservations.
- Assist guests with requests and resolve any issues or complaints promptly
- Process payments and maintain accurate records
-Knowledge of regular maintenance work require in order to assist guests with some common issues.
-General Housekeeping including Maintain a clean and organized front desk area,lobby,hallway and entry ways
-Wash, Dry and fold Laundry.
-Deep cleaning in a quiet time in order to utilize hours.
Qualifications
- Excellent communication skills with proficiency in phone etiquette
- Strong customer service orientation with the ability to handle various guest situations
- Experience in using phone systems and hotel management software is preferred
- Knowledge of front desk operations, guest relations, and guest services
- Multilingual abilities are a plus for assisting international guests
- Prior experience in a hotel, resort, or hospitality setting is advantageous
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 15 – 24 per week
Schedule:
- Day shift
- Evenings as needed
- On call
- Weekends as needed
Experience:
- Phone etiquette: 1 year (Required)
- Front desk: 1 year (Required)
Work Location: In person
Salary : $13