Service BDC Team Lead – Drive Results, Elevate Performance!

 Bergenfield, NJ | Full-Time | Competitive Pay Performance Bonuses

Are you a high-energy, results-driven leader who knows how to light a fire under a team and get things DONE? Do you have a proven track record of driving outbound call performance, increasing appointment show rates, and making sure every customer gets the attention they deserve? If so, we need YOU to take our Volvo & Lincoln Service BDC to the next level!

WHO WE ARE:

Our Volvo Lincoln service facility in Bergenfield is undergoing a major reboot—and at the heart of that transformation is our customer communication. Right now, we're missing opportunities because we don’t have the right leadership on the phones. We need someone relentless in ensuring we:
 Answer every call with urgency
 Follow up FAST and keep customers engaged
 Drive outbound efforts to fill the schedule and bring back lost customers
 Lead by example and hold the team accountable

WHAT YOU’LL DO:

 Take charge of our small but growing Service BDC team (1 full-time, 1 part-time)
 Set clear goals for outbound calls, appointment setting, and follow-ups
 Jump on the phones when needed—this is NOT a sit-back-and-manage role
 Coach, train, and motivate the team to be proactive, not reactive
 Own the results—we need to see real improvements in appointment volume, show rates, and customer engagement

WHO WE’RE LOOKING FOR:

 BDC leadership experience in automotive service, sales, or a high-volume call center
 Strong outbound calling & appointment setting skills – you know how to overcome objections and close the appointment
 Relentless follow-up mindset—no customer falls through the cracks on your watch
 Ability to create structure & accountability—if something isn’t working, you fix it
 Energy, urgency, and a drive to WIN—we’re here to improve, not coast

WHAT’S IN IT FOR YOU?

Entry  Leadership role with growth potential
 Competitive base salary performance bonuses vehicle allowance
Opportunity to build and lead your own high-performing team
 Work with two premium brands—Volvo & Lincoln

If you’re ready to turn this department around, drive serious results, and make a real impact, we want to talk to you!

 Apply today and let’s get to work!