What are the responsibilities and job description for the IT Specialist position at Lincoln Savings Bank?
Position Summary :
Responsible for setting, assisting with and maintaining the necessary procedures for the efficient and reliable operation of all Help Desk, Move / Add / Change activities and basic employee training / orientation.
Duties and Responsibilities :
- Responsible for the basic setup and maintenance of all users and workstations.
- Manages Lincoln Savings Bank's (LSB) active directory.
- Manages the LSB Help Desk by providing first level response / solutions to all users' technical needs. Dispatches to higher levels of support as needed.
- Strictly follows the LSB rules of engagement for following up and resolving all help desk related situations.
- Must become very fluent in all primary LSB systems (ticketing system, VOIP, SharePoint, etc.).
- Provides backup to all Information Systems staff and is the hands-on staff member for all locations.
- Represents the bank in a positive light in all professional duties.
- Represents Lincoln Savings Bank in a positive light in all professional duties. Including participating in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.
- Performs other duties and responsibilities as defined by Management.
Knowledge, Skills and Abilities Required :
