Loan Operations Manager

Position Summary:

Responsible for overseeing all aspects of the bank's commercial loan processing and servicing operations, including managing staff, ensuring accurate and timely processing of loan transactions (new loans, renewals, modifications, payments), maintaining compliance with regulations, and optimizing operational efficiency across the loan portfolio, all while prioritizing quality control and smooth customer service within a complex lending environment; The Manager work closely with other departments including the Commercial lending, Credit Administration, Risk & Compliance and Accounting departments to ensure seamless workflow.

Essential Functions:

• Manages all aspects of the loan operations department for all commercial lending products and services offered by the bank. Assures processes and procedures are efficient and compliant.
• Oversee the recruitment, hiring, and onboarding of department employees, while assigning tasks, managing performance evaluations, career development, staffing, and disciplinary actions.
• Set goals, prioritize tasks, organize workflows, and ensure the timely and accurate completion of work.
• Adheres to all State and Federal Banking Regulations, receive and research new regulations, policies and procedures and implement them. Ensure necessary changes or recommendations have been implemented as directed.
• Act as liaison to the Internal Auditor, Compliance Officer for audit and compliance issues.
• Continuously assess loan operations processes to identify opportunities for improvement and implement streamlined procedures to enhance efficiency.
• Collaborate with system providers to optimize application usage, streamline processes, and ensure accuracy and compliance. Analyze, prepare, and train staff on periodic software updates, verify the effectiveness of enhancements, and assist with system design and parameters to support the needs of multiple departments. Manage user security access.
• Responsible for coordinating projects and implementation with the Commercial lending departments.
• Participate in strategic discussions with Commercial Lending Management meetings.
• Represent Lincoln Savings Bank in a positive light in all professional duties. Including participating in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.
• Performs other duties and responsibilities as assigned by Management.

Key Attributes:

• Strong background in bank financial reporting as it relates to loan data, reconciliations, and internal controls
• Collects and researches data, using both intuition and experience to complement findings; designs workflows and procedures to enhance operational effectiveness.
• Skilled at building morale and securing group commitment to shared goals and objectives, ensuring collective success.
• Manages challenging or emotional customer situations with care and responds promptly to customer needs.
• Develops and coordinates project plans, communicates progress, and ensures projects are completed on time.
• Identifies and resolves issues efficiently; gathers and analyzes information, creates alternative solutions, and excels in group problem-solving environments. Uses reason even when addressing sensitive or emotional topics.
• Continuously seeks opportunities to expand knowledge and skills, and actively shares expertise with others.
• Effectively balances individual and team responsibilities, welcomes and provides constructive feedback, and helps foster a positive team atmosphere.
• Proficient in analyzing and calculating complex figures related to loan transactions.
• Works effectively with individuals at all levels to achieve organizational goals.
• Demonstrates strong organizational abilities and excels in communication.
• Capable of understanding complex issues and developing innovative solutions.
• Demonstrates excellent decision-making, problem-solving abilities, and is adept at managing multiple tasks in a fast-paced environment.
• Naturally identifies opportunities to streamline processes and improve efficiency.
• Follows established policies and procedures, ensures administrative tasks are completed accurately and on time, and supports the organization’s goals and values.

Required Qualifications:

• 3 years of supervisory and leadership experience and relevant loan operations management
• experience preferred.
• 7 years banking experience
• Detailed knowledge of lending products, including residential, commercial, consumer, and
• leasing.
• Experience in solving practical problems and dealing with a variety of variables in situations
• where only limited standardization exists.
• Experience in developing, training, leading, inspiring, and motivating teams.
• Prefer knowledge of Laser Pro, Abrigo (Sageworks) and Fiserv DNA
• Bachelor's degree in finance, accounting, or related field

Physical Demands:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

Working Environment:

• Work is performed in a professional office environment.
• This role uses standard office equipment such as computers and phones.