Sales Support Associate (PT)

Sales Support Associate (Part-Time)

Location: Cary, NC

Pay Range: $22.00-$27.00 per hr.

Is your current job not keeping up with your current life? Are you ready to start your next chapter with a business that is known for making an IMPACT, connects with their employees, and understands the importance of a positive work-life balance? If the answer is yes, then LTS is eager for you to join our team and help you fill those pages!

About Lincoln Technology Solutions:

Lincoln Technology Solutions is a quickly growing design services and OLED/LCD integration company, focused on creating innovative solutions with unrivaled optical performance. We have in-house engineering expertise in all disciplines with prototype manufacturing in Cary, NC. We pride ourselves in offering the flexibility, agility, and creativity that our customers cannot find with other companies that offer similar services. All of our solutions focus on solving our customers’ challenges with a cost-effective, high performance, manufacturable product.

Responsibilities:

• Collaborate with Account Managers
  • Work closely with account managers by discussing specific actions and strategies.
  • Listen to their feedback and directions.
  • Officially reports to VP of Sales, however, assigned tasks can come from account managers, sales manager, VP of sales, president, or CEO.
  • Review the open sales order report daily and coordinate with Operations to address any concerns related to Sales.
  • Occasionally engage with existing customers for sales communications (PO process, shipping, etc.).
• Order Processing
  • Verify the accuracy of PO (compared to quote) and pricing before sending to customers.
  • Process customer purchase orders promptly and enter into NetSuite , acknowledge receipt to the customer.
  • Escalate any issues to account manager or VP Sales.
• Quote Management
  • Manage quotes from assigned account managers.
  • Ensure that terms, lead times, and other details are correct on quotes and purchase orders during processing.
  • Confirm part number revisions with customers when accepting new requests.
• Customer Communication
  • Follow up with customers, providing estimated delivery dates after consulting Operations.
  • Keep customers informed about status requests (expedites, open order reports, etc.), sharing this information with the Sales team.
• Distributor Orders
  • Handle daily Distributor purchase orders (e.g., DigiKey).
  • Enter order into leads on Opportunity Tracker / CRM.
  • Alert VP Sales of low sample stock.
  • Collaborate with Operations to fulfill prototype orders.
• Reporting and CRM
  • Assist Sales by generating reports as requested.
  • Input and maintain data in the CRM system.
• Website Update/Maintenance
  • Monitor and update the company website as needed.
  • Assist Channel Manager to manage partner online stores (Digikey/Arrow).
  • Manage demo pool.
  • Track status of all sales demo equipment.
  • Coordinate testing of demos before they are shipped out and after they are returned, working with FAE and/or Engineering manager for assistance.
  • Track status of new demo development, escalating any potential schedule issues to VP Sales.

Requirements & Qualifications:

• Bachelor’s Degree in Marketing, Business, or equivalent experience.
• Minimum 2 years prior sales support experience preferred.
• Proficient in Word Press, Microsoft Office, Teams, PowerPoint, Excel, etc.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Willingness to learn. Adaptable and flexible.
• Self-starter with strong problem-solving skills and a proven track record of initiative.
• High self-initiative with the ability to work well under pressure.
• Interest in hardware technology, and electronics experience preferred.
• CRM experience, preferably NetSuite.

Job Type:

• Part-Time

Schedule:

• 20 hours per week

Benefits:

• Paid Time Off

Work Remotely:

• No