Case Manager / Resident Services Coordinator

Lincoln Families is a workplace that is committed to strengths-based, culturally responsive, attachment-centered, and trauma-informed care.

POSITION: Case Manager/Resident Services Coordinator

PROGRAM: Family Resource Center

SALARY: $56k

TEXT 'MFRC921' to (510) 901-5627

The Lincoln Families West Oakland Mandela Family Resource Center (MFRC) is a community hub where children, youth, and families receive individualized and responsive services and supports. It is a place for community members to gather, lift up empowerment efforts, and act to power improvements in family and neighborhood life. Our staff work together to ensure the delivery of programs and services that reflect the needs of the community and impact root causes of poverty and trauma. Services include:

• Early Childhood - Building on parents’ strengths to support their children’s development, and providing access to supports to ensure their children are ready for kindergarten and academic success, including family literacy activities, play groups, and coaching;
• Parent Leadership - Centering the agency of the caregiver by offering a myriad of workshops, skill development and career exploration spaces to assist caregivers in identifying tangible and self-affirming life goals;
• Health & Wellness - Providing access to case management services as well as workshops/classes to build skills for healthy living and selfcare;
• Resource Navigation - Linking families to health care and other needed community resources;
• Community Action - Building capacity for engaging in community service and advocacy about issues that affect West Oakland families, including employment, neighborhood safety, and housing/tenant rights.

West Oakland has a rich history, and has seen changes in cultural and economic conditions that have taken a toll on its residents. In spite of these changes, West Oakland has enormous assets in its longstanding resident families, small businesses, and service providers. As some neighborhoods become affected by gentrification, others maintain a sense of protectiveness in an effort to fight the forces of housing instability and homelessness. West Oakland residents are strong advocates and leaders in equity, have influential political connections, and demonstrate a unique tenacity. Deeply rooted in community and partnership, we are proud to call West Oakland home.

POSITION SUMMARY: Reporting to the Mandela FRC Program Supervisor, the Case Manager/Resident Services Coordinator is responsible for providing flexible, wraparound case management community navigation and resource and referral services to residents within continuity of care context, including advocacy for services within the community, social services system, educational and health system of services. This is an essential position that creates linkages for clients; particularly West Oakland residents residing in BRIDGE Housing properties.

ESSENTIAL FUNCTIONS:

• Safeguards the dignity and protects the rights and individuality of each family served.
• Provides all levels of needed assistance to the family, including assisting the family in gaining access to public and private community resources, determining eligibility, obtaining services and interpreting policies and procedures for programs serving residents, including seniors, families, and children.
• Develop and monitor working case plan goals and objectives with measurable outcomes.
• Conduct outreach and networking to maintain and develop a strong base of client involvement and community support.
• Plan and coordinate on-site social/recreational activities that may include but not be limited to the following: arts & crafts programming; health, safety, and nutrition workshops; holiday celebrations; outings; financial literacy classes; and youth activities.
• Conduct surveys to assess tenant needs, tabulating survey results to evaluate programs and plan relevant services for the community.
• Attend appropriate internal and external meetings and professional development as assigned by supervisor. Such meetings may include Programs Staff meetings, Supportive Housing Network meetings, public hearings, service partnership meetings, etc.
• Make regular, monthly contact with residents, including seniors, families and children by providing official office hours, canvassing the property community, and meeting with new residents.
• Collaborate with community partners and stakeholders to bring additional workshops, resources, and basic needs onsite where needed.
• Complete and maintain all service documentation and statistics as required.
• Requires driving to other sites and may include transporting program materials. (RSC must have a valid CA driver’s license, personal automobile insurance and satisfactory driving record.)

POSITION REQUIREMENTS: A positive, service-oriented team player who thrives in a fast-paced, busy environment. Genuine conviction about the capacity of people to grow and change. Excellent interpersonal, communication (oral and written) and organization skills. Must be reliable, personable, and able to maintain professional boundaries. Can work independently and is also comfortable working and collaborating in small teams. Demonstrated awareness of, sensitivity to, and competence in dealing with cultural and socioeconomic diversity of client population. Skill and/or desire to facilitate workshops and groups. Knowledge of community resources, skills working with community-based and public agencies, and proven problem-solving skills. Demonstrated competence and commitment working with children and families. Must be able to work some evenings and weekends.

WHY JOIN LINCOLN FAMILIES:

• Salary: $56,160
  • Bilingual Skills: Up to an additional $5k annually (contingent upon results of language proficiency test)
• Time Off: 4 weeks of vacation, 18 sick days and 11 holidays (including 2 flex holiday); Vacation and sick time begin accruing from day one of employment.
• Benefits: medical, dental and vision with 90-95% employer subsidy for employee premiums; we also offer 50% for dependents. Additional Benefits include flexible spending accounts (FSA), life insurance, disability insurance, commuter benefits, retirement & pension plans.
• Supervision: Weekly individual and group supervision.
• Affinity Groups & Equity Teams: we currently have an Employee Equity Council, a Management Equity Team and staff-run Affinity Groups.
• Self-Care: Lincoln encourages and supports self-care for all employees so that staff are able to sustain themselves in this work and better serve our families. Staff create self-care plans and receive funding they can use each year towards those plans. Employees also have paid time away for self-care each week.
• Professional Development/Training: Each year, employees can be reimbursed for expenses related professional licensing and other fees, as well as for professional development opportunities. Employees who have been at Lincoln Families for one year are also eligible to participate in advanced training series.
• Student Loan Forgiveness: We are a recognized 501(c)(3) nonprofit approved site. By working with Lincoln Families, staff are eligible for Public Service Loan Forgiveness.
• Top Bay Area Workplace four years running... 2021, 2022, 2023 & 2024!

Salary : $5,000 - $56,160