What are the responsibilities and job description for the Support Specialist Primary Care position at Lincoln?
Support Specialist Primary Care
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Support Specialist Primary Care
Salary
20.96 - $28.18 Hourly
Location
Lincoln County, OR
Job Type
Full-Time
Job Number
25-04 (529-1)
Department
Health and Human Services
Division
Primary Care
Opening Date
01 / 17 / 2025
Description
Benefits
Position Summary
Lincoln County's Primary Care clinic, Coastal Healthcare, is looking to add a customer facing Support Services Specialist to assist our clients. Our Support Services Specialists are the face of our clinic, the first person they'll see as they arrive for their appointments.
The person in this role will serve as the first point of contact for clients, caregivers, family, and partners presenting to LCHC via phone or in person. This position provides crucial patient care services that support the financial health of Coastal Healthcare by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization.
This position is also responsible for providing high quality customer service for internal and external interactions and communications. Preparing, retrieving and distributing clinic information to staff, clients and the public.
Coastal Healthcare Primary Care Clinic on Nye Street in Newport
Essential Functions / Major Responsibilities
JOB FUNCTIONS
CUSTOMER SERVICE :
Serve as receptionist and front office support.
Schedule appointments and maintains schedules.
Answer the phone, transfers calls, and manages multi-line telephone system.
Act as first point of contact for all clients, caregivers, and family.
Receive and relays messages to appropriate staff.
Assess and responds of emergency and non-emergency nature.
Show tact and diplomacy in challenging or confrontational situations .
ADMINISTRATIVE :
Perform data entry in Electronic Health Record and other web-based patient portals.
Prepare letters, reports, and correspondence.
Perform basic office administrative tasks to support the department.
Daily mail pick-up, drop-off, and distribution.
Order and distributes office supplies.
Monitor and utilize reports to ensure appropriate patient follow up.
FINANCIAL :
Provide information to patients, providers, and family about the financial resources and programs available.
Collect and processes payments.
Support staff, providers, and clients with account and billing questions.
Perform insurance eligibility queries through the EHR, other health coverage portals and / or by phone.
Manage cash drawer bags and prepares deposits.
RECORDS :
Contact agencies for records.
Processes records requests.
Performs scanning to place documents into the EHR in compliance with policy and procedure.
Uses electronic system to enter, edit, and retrieve client information.
Typical Qualifications
Minimum Education Level
High School Diploma / GED; Supplemented by courses in typing, computer data entry, computer software programs.
Minimum Experience Level
Two- Three years Customer Service background and progressively responsible clerical experience.
Substitution Note : Any satisfactory combination of education, experience and training that clearly demonstrates the ability to perform the work as determined by the County.
Desirable Qualifications : Bilingual and / or bicultural competencies for the Latinx population.
Knowledge of :
Healthcare office practices and procedures.
Record keeping and reporting.
Basic knowledge of billing and payment principles.
Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.
REASONABLE ACCOMMODATIONS
Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Primary Care - Coastal Healthcare (formerly named Lincoln Community Health Center) | Lincoln County, OR ()
For more information, please reach out to jobs@co.lincoln.or.us
Apply now by clicking the link above!
Lincoln County offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision which is paid at 90% by the County and 10% by the employee. Other fully paid benefits include life, AD&D, long-term disability insurance. Other optional insurances are available. A 401K retirement plan is also provided. The County's current contribution rate is 11%.
Regular and Trial Service employees working between 20 - 39 hours per week on a regular basis are eligible for pro-rated employee benefits.
Employer
Lincoln County
Address
210 SW Second St. Newport, Oregon, 97365
Phone
541-265-4157 541-265-0375
Website
Salary : $21 - $28
