Loss Prevention Associate - Full Time

JOB TITLE: LOSS PREVENTION
DEPARTMENT: LOSS PREVENTION
REPORTS TO: LOSS PREVENTION MANAGER
ISSUE DATE: JANUARY 1, 2017

• Medical, Dental, Vision
• Life Insurance
• Health Savings Account
• Flex Spending Account
• Voluntary Benefits Plans
• 401(k) & Company Match
• Employee Discount
• Paid Time Off - Sick and Vacation

PURPOSE AND PERFORMANCE GOALS
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to in-person inquires regarding reservations, hotel information and guest concerns. Transports guests safely and courteously in the company van in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):

• Ensure the security, safety and well-being of all guests, personnel and the premises
• Provide excellent customer service
• Adhere to all company service and operating standards
• Remain in compliance with local, state and federal regulations
• Immediately respond to emergencies to provide necessary assistance to employees and guests
• Protect the company’s assets relative to theft, assault, fire and other safety issues
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
• Delivers packages & suitcases.
• Informs front desk of whereabouts at all times.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
High school diploma or GED. Six months to one year customer service experience preferred. Knowledge of security operations and procedures.

LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

MATHEMATICAL SKILLS
Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

REASONING ABILITY
Must be able to make appropriate judgments regarding the process of assisting guests with luggage and hotel services.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid driver’s license and good motor vehicle record.

PHYSICAL DEMANDS
Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to push/pull/lift up to 50 pounds. This position frequently requires walking, driving, reaching, and use of hands and fingers.

HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including
weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.

- Employees are held accountable for all duties of job -

Acknowledgement:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I
may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.