Content Strategist III

Summary:

Our organization is a global leader in communication, proudly connecting over 1 billion active users worldwide. From friends and families to communities, soccer groups, medical professionals, storm chasers, and countless others, we bring people together like never before—and we’re just getting started.

We are seeking proactive and motivated individuals to join our team and help shape the future of communication.

We value team members who are passionate about delivering exceptional user experiences and thrive on solving challenges while driving efficiency and innovation. At the heart of our success is a team that celebrates unique backgrounds, fosters collaboration, and unites to achieve shared goals. With a start-up mindset and familiarity with smartphones, you’ll play a pivotal role in supporting and testing cutting-edge features used by millions of users every day.

Responsibilities

• Develop, edit, and refine Help Center articles and customer support content aligned with our content strategy.

• Create and improve content to enable Generative AI capabilities.

• Uphold and advocate for content standards and best practices.

• Collaborate with cross-functional teams—including Operations, Product Management, Legal, Communications, and Engineering—to simplify complex product and policy concepts into clear, accessible language.

Minimum Qualifications

• Bachelor’s degree in English or a relevant field from a U.S. institution (or an equivalent degree internationally).

• 2 years of experience in technical writing or content strategy.

• 6 months of experience in Generative AI content creation.

• Proven critical thinking skills and sound editorial judgment, particularly when managing large, sensitive, and complex content sets for Generative AI.

• Demonstrated expertise in planning and producing online help content and customer support materials for social media platforms and/or mobile apps.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience with content management systems (CMS), content analytics tools, and project management software.

Location: Remote (East Coast)

Role type: Contract 8 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday (Extended schedule as needed Saturday-Sunday)

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)