What are the responsibilities and job description for the Customer Support Representative position at Lindal Homes?
Lindal Homes, a leader in custom post-and-beam home packages, is looking for a Customer Support Representative to provide top-notch technical and logistical support to our dealers and customers. If you have a background in residential construction, strong problem-solving skills, and a passion for helping people, we want to hear from you!
What You’ll Do:
• Handle customer and dealer inquiries about orders, shipments, and claims.
• Investigate issues, process claims, and provide clear solutions.
• Answer technical questions about our products and company policies.
• Stay up to date on product changes and internal procedures.
• Maintain customer support goals and service metrics.
What You Bring:
• Knowledge of residential construction and blueprint reading.
• Strong problem-solving and communication skills.
• Proficiency in MS Office/Google Workspace.
• Ability to prioritize tasks and resolve issues efficiently.
Why Lindal Homes?
At Lindal, we value innovation, teamwork, and customer satisfaction. We offer benefits, retirement plans, PTO, and growth opportunities in a collaborative environment.
If you’re ready to grow with a dynamic team, apply today!