What are the responsibilities and job description for the Product Quality and Customer Support Engineer position at Linde Advanced Material Technologies?
Linde Advanced Material Technologies Inc.
Product Quality and Customer Support Engineer
Orangeburg, NY, United States | req22295
What you will enjoy doing*
Linde Advanced Material Technologies, formerly Praxair Surface Technologies, is a company that revolutionizes industries through innovative materials and surface coatings. We are leaders in advanced materials and offer metal powders, sputtering targets, and surface coatings that enhance performance across various sectors. Our strong focus on innovation is evident in our superior technologies for the aerospace, energy, semiconductor, automotive, and industrial industries.
Linde employees learn and abide the Linde Code of Ethics and Code of Conduct by demonstrating honesty, integrity, professionalism in all communications, actions, and decisions.
What we offer you!
At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
In addition to competitive compensation, we offer a wide range of medical options to suit everyone’s needs. Other benefits include; educational and professional development, employee discount program, 401K, pension plan, and life insurance, just to name a few. This postion can be filled at G15 -G16 level.
Have we inspired you? Let´s talk about it
We are looking forward to receiving your complete application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Linde Advanced Material Technologies Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
Product Quality and Customer Support Engineer
Orangeburg, NY, United States | req22295
What you will enjoy doing*
- The candidate will take ownership of the customer technical support and analysis, with the objective of driving improvement and managing customer quality relationships and must possess a combination of technical, organizational and interpersonal skills to understand issues, provide effective solutions, and maintain a positive customer relationship
- You will participate in customer meetings and conference calls to clarifies issues, communicate actions plans and documented reports
- Perform inspection and all relevant measurements of products for root cause analysis of customer complaints
- Interpret information provided by the customer and continue communication and engagement as needed
- You will perform data analysis and reporting, including analyzing, manipulating, and interpreting complex data for problem solving and most importantly use this data to drive improvement
- Identify and analyze the root causes of technical problems raised by customers using methodologies of problems solving (5 why’s, Ishikawa diagrams, root cause tree, FMEA, etc.), work closely with internal departments
- Coordinate corrective actions across multiple departments (production, R&D, Engineering, logistics, etc)
- Write the reports including the interim actions, root cause analysis, the corrective, and the preventative actions (8D, technical reports, 7-Steps) following customer requirements and abide by the set deadlines
- Focus on implementing long-term solutions to prevent recurring problems
- Also you will make and review risk analysis of solutions proposed to the customer (PFMEA), organize periodical review
- You possess a MS in Material Science
- You demonstrate proven experience with working on complex assignments that require independent research and judgement with the ability to formulate the information and make final recommendations to management team.
- Proficiency in drafting high-quality technical reports, ensuring clarity, accuracy
- Strong listening skills to understand the customer’s request and expectations
- You have the ability to explain complex technical concepts in simple terms to customers
- Ability to use measuring devices pertaining to the characteristics of the products such as CMM, grain size, SEM/EBSD, hardness; roughness; material purity; etc.
- High degree of computer competency and experience (PowerPoint, Excel, Word, ERP systems, Statistical software
- You have knowledge of QA processes (FMEA, Root Cause Corrective Action, APQP, PPAP, etc.)
- Familiarity with ISO9001 Quality Standard is required in this role
- Flexible to accommodate time zones in a global business
Linde Advanced Material Technologies, formerly Praxair Surface Technologies, is a company that revolutionizes industries through innovative materials and surface coatings. We are leaders in advanced materials and offer metal powders, sputtering targets, and surface coatings that enhance performance across various sectors. Our strong focus on innovation is evident in our superior technologies for the aerospace, energy, semiconductor, automotive, and industrial industries.
Linde employees learn and abide the Linde Code of Ethics and Code of Conduct by demonstrating honesty, integrity, professionalism in all communications, actions, and decisions.
What we offer you!
At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
In addition to competitive compensation, we offer a wide range of medical options to suit everyone’s needs. Other benefits include; educational and professional development, employee discount program, 401K, pension plan, and life insurance, just to name a few. This postion can be filled at G15 -G16 level.
Have we inspired you? Let´s talk about it
We are looking forward to receiving your complete application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Linde Advanced Material Technologies Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
