Quotation and Order Management Specialist - International Accounts

The Quotation & Order Management Specialist - International Accounts is committed to delivering exceptional customer service to international clients and internal stakeholders. This role encompasses Customer RFQ Intake and Coordination, SAP Data Entry, Information Flow Facilitation, Customer Submittals, Quotation and Order Maintenance. This role is also primarily responsible for managing all Metal Recycling international customer accounts, with a particular emphasis on Canadian and Mexican accounts.

JOB DUTIES AND RESPONSIBILITIES:

• Manages and facilitates customer parts RFQ intake for assigned accounts.

• Executes quotation and order entry in a timely manner with attention to detail of customer requirements and in compliance with company policy.

• Coordinates matters related to customer RFQs with Technical Services such as: item identification, research unique and alternative solutions, expediting requests, etc.; and matters related to customer RFQs with Procurement such as: locating the appropriate supplier, acquiring cost and lead times, obtaining OEM information, expediting requests, etc.

• Consults with Product and Business Relations Managers to determine sales price to provide to customers as required, as well as determine strategic parts sales approach.

• Maintains narratives and systematically accurate quotation and order data in SAP.

• Administrates credits, debits, returns, free of charge orders and invoicing.

• Monitors daily and weekly expedite reports and takes lead on all quotation and order issues, including disputes, pricing issues, invoicing issues, quality issues, delivery disputes, and quantity discrepancies.

• Generates, analyzes, and submits Customer Monthly Open Order reports to customers.

• Generates, analyzes, publishes, and maintains the Open Revenue Recognition reporting, and work across supply chain to develop sound strategies to meet the expected delivery dates.

• Generates and maintains master schedule for active parts orders; remains informed of all internal or external schedule changes, facilitate sales order review; maintains weekly quotation report; and maintains the weekly sales order report.

• Provides support for fulfilling breakdown scenarios.

• Supports outbound analysis of sales orders, purchase orders and deliveries for inconsistencies and leakage.

• Communicates with management regarding critical situations and obtains necessary approvals.

• Serves as primary liaison between Purchasing, Logistics, Warehouse, Technical Services, Business Relations Managers and customers for all open quotations and sales orders.

• Drives continuous process improvements in order to meet and exceed customer expectations.

• Enrolls and participates in annual training to remain current on international regulations and requirements to support customs compliance.

• Abides by HSE policy and practices.

• Performs other projects and duties as assigned by management.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required.

• Associate’s degree preferred and/or Five (5) years relevant work experience in related Industry of project management, sales support, supply chain or order desk.

• International Business experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to read and understand drawings is a plus.

• Must be extremely detail-oriented and self-motivated.

• Proficiency in SAP systems is required.

• Related degree, certification, and technical abilities.

• Fundamental understanding of how supply chain works.

• Customer service mentality.

• Strong familiarity with IT tools, CRM (Salesforce) and ERP/integrated system (SAP).

• Capability to articulate and communicate topics within the area of expertise.

• Excellent conflict resolution skills with external and internal parties.

• Knowledge of duties, drawbacks, USMCA, and other compliance related topics such as cross trades, imports and exports.

• Familiarity with Incoterms and import/export documentation is a plus.

• A high level of computer skills is essential – Excel, Word, and Power Point.

• Highly motivated individual with the ability to work under stress and meet the deadlines.

• Language skills (written, listening and oral): English and Spanish mandatory.

• Ability to work in a team atmosphere.

• Ability to work in a multi-cultural and multi-language atmosphere.

• Must be capable of effectively and accurately working on several tasks at one time, and organizing, prioritizing tasks, decision making and working in a fast-paced environment.

• Strong communication skills.

• Flexible and available to interact with customers as required.

• Demonstrate dependability and punctuality.

TRAVEL:

• Valid passport for international travel and driver’s license for local travel must be maintained.
• Minimal travel may be required.

Interested? Then please submit your informative application documents via the "Apply" button.

We look forward to receiving your online application!