What are the responsibilities and job description for the Director, Student Accounts position at Lindenwood University?

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ : For all applications, please include your resume and cover letter. You may skip the " Quick Apply " page by simply clicking "Next" at the bottom of the page. When you arrive at the "Experience" page, you may upload all desired documents using the upload box labeled "Resume / CV." This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee :

Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).
Tuition discounts for doctoral programs (employee only).
Comprehensive benefits plan : medical, dental, vision, life insurance, disability insurance, and retirement options.
Paid holidays : MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1).
Free lunch Fridays : LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title : Director, Student Accounts

Division : Enrollment and Marketing

Evaluation Group : Staff Administrator

FLSA Status : Exempt

Application Deadline : 1.6.2025

Anticipated Start Date : 1.31.2025

Reports To : Assistant Vice President, Student Financial Services

Positions Supervised : Manager, Corporate Accounts; Manager, Business Office Collections; Specialist, Senior Student Accounts; Senior Student Accounts Representative; Student Accounts Representative

Job Summary

The director of student accounts is responsible for providing leadership, training, and direction to the Student Accounts staff. Responsibilities include tuition and fee assessment, refund processing, student billing, managing receivables, payments, and collections. The director manages the collection process for current and past due accounts. This position resides within the Student Financial Services (SFS) department and provides senior-level administrative support to University leadership. The director of student accounts works closely with Financial Aid, and other departments, to ensure the highest level of service as well as efficient business operations.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of this position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

Develops and oversees effective strategies to collect student receivables from current and past due accounts

Ensures the effective, compliant, and efficient daily management of all operational, financial, and business functions, including federal cash management and Family Educational Rights and Privacy Act (FERPA) regulations

Provides financial counseling to students and parents on the resources available to afford a Lindenwood University education

Prepares accurate billing statements to include tuition, fees, housing, meal plans, and other charges

Manages the processing of tuition payments in a timely manner

Monitors student refund processing for compliance and accuracy

Responds to student account inquiries quickly, courteously, and correctly

Oversees third-party billing with outside agencies

Assists with the processing of 1098-T statements

Monitors collection activity for out-of-school accounts

Approves and processes account adjustments within acceptable thresholds determined by the chief financial officer (CFO) and vice president of enrollment management

Processes deposits for Athletics and various campus departments

Assists in the preparation of critical reports and presentations

Leadership and Strategic Thinking

Establishes long- and short-term strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded

Adapts and modifies leadership based on new information and / or data; works to set and unite people on the new direction

Utilizes effective strategies to build collaboration for maximum execution

Aligns division / department purpose and actions with relevant University initiatives and higher education trends

Contributes to the development of strategic initiatives that support the University's mission and goals

Employee Management and Development

Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence

Models, supports, and holds others accountable to the University's values

Recruits, interviews, recommends, welcomes, observes, and monitors performance of department staff

Sets clear performance expectations and holds employees accountable

Conducts annual employee evaluations based on evidence, observation, and feedback

Job may require other duties as assigned.

Required Qualifications - An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

Bachelor's degree; master's degree preferred

Minimum of 5 years' experience in higher education student accounts / financial services

Knowledge, Skills, and Abilities - May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

Demonstrated ability to work effectively with individuals from diverse communities and cultures

Excellent written and verbal communication skills

Ability to establish and maintain effective relationships with board members, faculty, staff, colleagues, students, and community

Effective problem solving, organizational, and prioritization skills

Ability to work on multiple tasks simultaneously

Ability to use good judgment, think critically, and demonstrate attention to detail

Knowledge of general office hardware and computer software applications including Microsoft Office Suite

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.

General office setting

Non-Standard Flex

Designated quiet, distraction-free workspace with reliable, high-speed internet and camera for video calls

Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system

Physical Abilities - The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work effectively at a computer for extended time daily

Ability to sit for extended time periods

Adequately mobile to attend meetings and events on campus

Ability to use repetitive wrist, hand, and finger movements to type regularly

Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Apply for this job

Receive alerts for other Director, Student Accounts job openings

Director, Student Accounts

What are the responsibilities and job description for the Director, Student Accounts position at Lindenwood University?

What is the career path for a Director, Student Accounts?

Job openings at Lindenwood University

Not the job you're looking for? Here are some other Director, Student Accounts jobs in the Saint Charles, MO area that may be a better fit.

We don't have any other Director, Student Accounts jobs in the Saint Charles, MO area right now.

AI Assistant is available now!