What are the responsibilities and job description for the Program Manager, Student Experience position at Lindenwood University?

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ : For all applications, please include your resume and cover letter. You may skip the " Quick Apply " page by simply clicking "Next" at the bottom of the page. When you arrive at the "Experience" page, you may upload all desired documents using the upload box labeled "Resume / CV." This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee :

Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).
Tuition discounts for doctoral programs (employee only).
Comprehensive benefits plan : medical, dental, vision, life insurance, disability insurance, and retirement options.
Paid holidays : MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1).
Free lunch Fridays : LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title : Program Manager, Student Experience

Division : Student Affairs

Evaluation Group : Staff

FLSA Status : Exempt

Reports To : Director, Student Involvement and First Year Programs

Positions Supervised : Coordinator, Student Experience

Review of applications will begin on February 12th and will continue until the position is filled. The anticipated start date for the successful candidate is April 2nd.

Job Summary

The program manager of student experience provides leadership and coordination for first-year programs. The position delivers support, resources, and programming that promote student engagement, persistence, retention, and academic success, in order to facilitate a successful college transition for first-year students.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

Coordinates the implementation of the New Student Orientation (NSO) programs (i.e., summer, fall, and spring) through a collaborative process with campus stakeholders

Collaborates with the director and faculty director of First Year Seminar in the coordination of First Year Seminar classes through design and logistics

Serves as an instructor for a First Year Seminar course each semester

Advises First Year Council; serves as an Engage in Eight Committee Chair, overseeing and executing the planning and implementation of Engage in Eight events

Supports student experience coordinator with programming for first-generation students (e.g., LindenFirst, First-Gen collegians)

Manages programs and services promoting student persistence and success in order to improve undergraduate retention and graduation rates; supports director of student involvement and first year programs in preparing semester and annual reports on first-year student persistence

Collaborates with Institutional Research to gather and share freshman cohort data to appropriate campus constituents

Participates in the assessment process and recommends action for improvement based on data, student success, and student persistence

Hires, trains, supervises, evaluates, and mentors first-year programs' student staff including NSO program peer leaders

Participates in ongoing listservs and professional development to incorporate best practices in first year programming

Participates in campus-wide committees as related to first-year programs; leads working group to facilitate NSO

Utilizes the retention management system for student communication and early intervention for student caseload

Assists director in planning of Family Day

Service Excellence

Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence

Models, supports, and holds others accountable to the University's values

Contacts student success caseload as appropriate and needed; maintains availability for student success caseload

Responds and manages early alerts within the retention management system

Communication, Teamwork, and Collaboration

Collaborates with professional advising staff and the Admissions team regarding student intake, onboarding, and new student and / or advising events

Collaborates with campus partners to ensure activity alignment and student engagement appropriate to freshmen programming

Supervises the website and social media content for first-year student and new parent communication efforts

Maintains responsibility for articulating program recommendations, changes, barriers, and solutions to supervisor

Job may require other duties as assigned.

Required Qualifications - An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

Master's degree

Prior administrative experience in higher education

Minimum of 3 years' experience working directly with first-year students

Knowledge, Skills, and Abilities - May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

Demonstrated ability to work effectively with individuals from diverse communities and cultures

Strong leadership and collaborative skills

Excellent written and verbal communication skills

Ability to establish and maintain effective relationships with the community, faculty, students, parents, and staff

Ability to take initiative

Superb creative skills

Highly developed analytical, organizational, and interpersonal skills

Knowledge of general office software, particularly Microsoft Office Suite

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.

General office setting

Occasional evening and weekend work

Non-Standard Flex

Physical Abilities - The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work effectively at a computer for up to eight hours daily

Adequately mobile to attend events on- and off-campus

Ability to sit and stand for extended periods of time

Ability to lift / carry items commonly found in an office setting including, but not limited to, documents, laptops, keyboards, etc.

Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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