What are the responsibilities and job description for the Field Service Supervisor position at LINDER INDUSTRIAL MACHINERY CO?
Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Summary:
Responsible for maintaining the scheduling of all fieldwork, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing the company’s policies and procedures.
Responsibilities:
• Coordinate field repairs, services, and maintenance of equipment
• Direct troubleshooting, inspection, repair, and testing of equipment in the field
• Develop and maintain repair schedules for all field personnel on a daily basis
• Create work orders and oversee ordering of necessary parts and materials, providing all pertinent information to the service department administrative assistant for the closing of work orders and invoicing
• Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtaining customer approval for these services
• Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
• Oversee maintenance condition of all rental units in the field
• Responsible for receiving, pre-delivery, and delivery condition of all new equipment in the field, maintaining all necessary records
• Provide schedules for outside vendors and manufacturers
• Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating
• Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines
• Oversee maintenance of field technician service trucks, lube trucks, and other service department vehicles for safety, repairs, and maintenance
Education/Experience/Skills:
• Associate Degree or equivalent experience
• Five years experience as a heavy equipment technician
• Excellent written and verbal communication skills
• Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
• Knowledge of the company’s parts order system and work order system
• Proficient in Word, Excel, and other software programs
• Excellent organizational skills
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
