What are the responsibilities and job description for the Warranty Administrator position at LINDER INDUSTRIAL MACHINERY CO?
Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Summary:
Responsible for overall warranty operations of the branch
Responsibilities:
• Develops proper warranty procedures in accordance with manufacturer guidelines
• Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives
• Evaluates and tracks the warranty services offered and performed
• Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines
• Ensures warranty literature and reference material is current and distributes information to appropriate branch employees
• Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department
• Purchases extended warranties
• Processes all manager approved policy adjustments
• Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders
• Tracks manufacturer turn-around time on warranty claims
• Obtains credits from manufacturers
• Performs other duties as requested by manager
• Develops good working relationships with internal customers and manufacturer representatives
Education/Experience/Skills:
• Experience in heavy equipment sales preferred
• Excellent customer service skills
• Proficient computer skills
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
