What are the responsibilities and job description for the Customer Care - Call center representative position at Lindsay Volvo Cars of Alexandria?
Job Description
Job Description
Job Description : Essential Duties :
Answer incoming phone calls and Make outbound calls
Scheduled appointments, Coordinate loaners and valet appointments
Greet, assist, and check-out service customers
Contact Customers via email, phone or text
Assist with other Cashier and call center duties, as assigned by the service director.
Scanning and filing
Job Requirement :
Previous experience with phones or customer service is preferred
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client / customer.
First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced.
Preferable knowledge of working Microsoft Word, computer literate / knowledge, data entry skills.
WHAT WE OFFER :
Ongoing company-wide training
Strong company reputation
Growth opportunities
Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Really Like To Hear From You!
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