What are the responsibilities and job description for the Assistant Manager position at Lindt & Sprüngli?
Position Purpose:
The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store’s sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager’s absence.
Essential Job Functions & Responsibilities:
Sales
In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company’s overall achievement.
- Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).
- Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.
- Is able to quanitifiably articulate overall store metrics and performance.
- Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI’s and external sales opportunities.
- Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities .
- Proactively manage inventory levels in accordance with store’s individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.
Staff Development
Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.
- Assist with recruiting qualified individuals for open positions.
- Proactively and effectively network to provide viable candidates for the store and district.
- Help to train staff to company standards, ensuring daily operations and sales are achieved.
- Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
- Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.
Operational Controls
In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.
- Inventory Control/Shrink.
- Cash Management (POS, paperwork, logs, Policies & Procedures).
- Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).
- Payroll/Labor Management.
- Compliance with specific store scheduling templates that are designed to meet the needs of the business.
- Expense Control (sampling, damages,supplies, etc.).
- Follow company directives in a timely and accurate manner.
- Comply with all quality assurance Policies & Procedures.
Visual Execution and Store Standards
Ensure store meets all company standards and expectations for visual direction and brand presentation.
- Full responsibility for store VMG (Visual Merchandising Guidelines).
- Timely and accurate execution of all merchandising directives.
- Responsible for upkeep and timely maintenance of the store; to include both exterior and interior presentation and cleanliness, fixtures, branding, price points, etc.
- Ensure product quality standards are met and daily product rotation (FIFO) requirements are adhered to.
Qualifications & Requirements:
Experience
- 1 Years of prior Retail Management experience – preferably in a premium specialty environment
- Prior experience with computerized POS system * Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
- Ability to climb, balance, stoop, kneel, crouch and reach with arms
Skills & Knowledge
- Proven sales background
- Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.
- Proven success in supervisory role, preferably in a specialty retail environment
- Basic math and/or accounting skills
Education
Required
- High School Diploma or equivelant required
Preferred
- Associates Degree, some college education
Other Requirements
- Must be available to work nights, weekends (Saturday and Sundays) and Holidays
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- North Conway, NH 03860 (Required)
Work Location: In person
Salary : $20