What are the responsibilities and job description for the Assistant Store Manager position at Lindt & Sprungli (North America) Inc.?
POSITION PURPOSE
The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.
ESSENTIAL JOB FUNCTIONS/KEY ACCOUNTABILITIES
Sales
In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement.
- Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).
- Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.
- Is able to quantifiably articulate overall store metrics and performance.
- Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.
- Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.
- Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.
Staff Development
Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprungli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.
- Assist with recruiting qualified individuals for open positions.
- Proactively and effectively network to provide viable candidates for the store and district.
- Help to train staff to company standards, ensuring daily operations and sales are achieved.
- Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
- Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.
Operational Controls
In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.
- Inventory Control/Shrink.
- Cash Management (POS, paperwork, logs, Policies & Procedures).
- Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).
- Payroll/Labor Management.
- Compliance with specific store scheduling templates that are designed to meet the needs of the business.
- Expense Control (sampling, damages, supplies, etc.).
- Follow company directives in a timely and accurate manner.
- Comply with all quality assurance Policies & Procedures.
Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other classification protected by state, local or federal law.
