What are the responsibilities and job description for the Assistant Front Office Manager position at LINE Austin?
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
- Greet every guest with a smile and maintain eye contact
- Must be courteous and gracious, maintaining a professional demeanor at all times
- Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
- Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
- Supervises daily front office functions to ensure courteous and professional guest service levels
- Resolve guest complaints in a satisfactory manner
- Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
- Assist in scheduling front office staff appropriate to forecasted business levels, when needed
- Follow up with front office staff on daily shift and individual duties
- Provide verbal instruction and guidance compliant with the company’s policies and standards
- Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
- Responsible for maintaining front office/lobby appearance while on duty
- Maintain proper collateral and supply inventory to support all appropriate front office activities
- Coordinate relocation of guests when necessary
- Maintain proper operation of all aspects of our Property Management System
- Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
- Participate in scheduled departmental and administrative meetings as requested
- Play an active role in recruitment, interviews, onboarding and training
- Play an active role in your departments development and engagement
- Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
- Be familiar with all safety and emergency procedures including OSHA requirements
- Attend relevant meetings
Core Competencies
- High School diploma or general education degree (GED)
- Three (3) years related experience in hospitality or service industry preferred
- Strong communication skills
- Collaborative spirit
- Ethical Conduct
- Computer Proficiency: Microsoft Office, Opera PMS
- Positive Attitude
- Eye for Detail
- Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
- Medical/Dental/Vision /Short Term Disability- eligible 1st day of the month following hire date.
- 401k
- Employee Assistance Program
- Paid time off
- 10 Holidays
- Complimentary Parking
- Complimentary Daily Meals
- Public Transportation assistance
- & more
