What are the responsibilities and job description for the Housekeeping Coordinator position at LINE Austin?
Benefits:
- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Help or transport service
- Training & development
About our Brand
We are seeking a dynamic Housekeeping Office Coordinator to join our team at The LINE Austin. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
- Must be courteous and gracious, maintaining a professional demeanor at all times
- Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
- Answer the phone and communicate with other departments/vendors via email
- Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
- Possess a thorough understanding of the Property Management System
- Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
- Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
- Track employees’ hours to avoid/reduce overtime
- Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
- Keep an accurate and up to date attendance calendar
- Monitor housekeeping staff to ensure early room cleanliness for prompt check in
- Ensure Associates are briefed on daily needs
- Respond appropriately to guest complaints
- Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
- Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
- Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
- Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
- Facilitate interdepartmental communication
- Assist in recruiting, training, guiding, managing and evaluating employees
- Ensure staff understands their job expectations before holding them accountable
- Maintain awareness of documentation needed and retained in employee files
- Be familiar with all safety and emergency procedures including OSHA requirements
- Attend relevant meetings
Core Competencies
- High School diploma or general education degree (GED)
- Three (3) years related experience in hospitality or service industry preferred
- Strong communication skills
- Collaborative spirit
- Ethical Conduct
- Computer Proficiency: Microsoft Office, Opera PMS
- Positive Attitude
- Eye for Detail
- Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
