What are the responsibilities and job description for the Youth Crisis Line Supervisor position at Lines for Life?
Job Description
Posting Title: Youth Crisis Line Supervisor
Position Title: YouthLine Supervisor
Status: Full-Time/Non-exempt
Reports To: YouthLine Deputy Director
Compensation: Starting salary for this position is $28.44/hour plus health, dental, vision insurance, short- and long-term disability, life insurance premiums; a matching 401K plan; a flexible spending plan; access to professional development funds, licensure supervision at no cost to employee; PSLF repayment; an employee assistance program; and a free fitbit.
Youth Crisis Line Supervisor Schedule options:
40 hours per week: Will include 1 weekend day in office (Saturday or Sunday) and an optional remote day.
32 hours per week: Will include 1 weekend day in office (Saturday or Sunday), benefits eligible.
Youth Crisis Line Supervisor Schedule: Must be available to regularly work between the hours of 3:30pm – 10:30 pm to accommodate the hours of operation for the YouthLine Call Center in Portland. Days of the week TBD, but will include at least one weekend day each week.
About YouthLine: YouthLine is a free teen-to-teen crisis support and help line. YouthLine is confidential to a point- while we will never share conversations had on the lines, we are mandatory reporters. If a young person is unable to agree to safety for themselves or another person or if someone has experienced abuse or assault, YouthLine may contact other agencies to ensure the best support and safety for the young person in crisis.
Youth Crisis Line Supervisor Position Summary: This position will supervise, assist and mentor volunteer YouthLine Peer Helpers and Coaching Volunteers between the hours of 3:30PM – 10:30 PM. YouthLine Supervisors oversee volunteers and interns answering acute crisis and referral calls, texts, and chats with care and compassion on the YouthLine, assist with quality assurance monitoring, and build community and positive relationships with youth focusing on inclusion and youth development. This position is primarily a mentorship and supportive role for the YouthLine youth volunteers and does not answer crisis contacts regularly.
Youth Crisis Line Supervisor Responsibilities:
About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
This job description is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Lines for Life is an equal opportunity employer.
Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.
Posting Title: Youth Crisis Line Supervisor
Position Title: YouthLine Supervisor
Status: Full-Time/Non-exempt
Reports To: YouthLine Deputy Director
Compensation: Starting salary for this position is $28.44/hour plus health, dental, vision insurance, short- and long-term disability, life insurance premiums; a matching 401K plan; a flexible spending plan; access to professional development funds, licensure supervision at no cost to employee; PSLF repayment; an employee assistance program; and a free fitbit.
Youth Crisis Line Supervisor Schedule options:
40 hours per week: Will include 1 weekend day in office (Saturday or Sunday) and an optional remote day.
32 hours per week: Will include 1 weekend day in office (Saturday or Sunday), benefits eligible.
Youth Crisis Line Supervisor Schedule: Must be available to regularly work between the hours of 3:30pm – 10:30 pm to accommodate the hours of operation for the YouthLine Call Center in Portland. Days of the week TBD, but will include at least one weekend day each week.
About YouthLine: YouthLine is a free teen-to-teen crisis support and help line. YouthLine is confidential to a point- while we will never share conversations had on the lines, we are mandatory reporters. If a young person is unable to agree to safety for themselves or another person or if someone has experienced abuse or assault, YouthLine may contact other agencies to ensure the best support and safety for the young person in crisis.
Youth Crisis Line Supervisor Position Summary: This position will supervise, assist and mentor volunteer YouthLine Peer Helpers and Coaching Volunteers between the hours of 3:30PM – 10:30 PM. YouthLine Supervisors oversee volunteers and interns answering acute crisis and referral calls, texts, and chats with care and compassion on the YouthLine, assist with quality assurance monitoring, and build community and positive relationships with youth focusing on inclusion and youth development. This position is primarily a mentorship and supportive role for the YouthLine youth volunteers and does not answer crisis contacts regularly.
Youth Crisis Line Supervisor Responsibilities:
- Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine.
- Support YouthLine volunteers answering calls, texts, and chats with compassion in accordance with Lines for Life’s training expectations and scope.
- Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
- Collaborate with the Youth Development team on providing ongoing mentoring and development for youth volunteers and interns.
- Establish and promote community and inclusiveness between youth volunteers and staff members by creating a welcoming, caring environment
- Implement and follow all protocols and procedures for support youth who reach out to the YouthLine help, support, and crisis line.
- Work independently in managing calls, texts, and chats that reach an acuity level that is more appropriate for staff than youth volunteers.
- Troubleshoot and problem-solve various technology issues that arise in the YouthLine call center.
- Identify appropriate, available resources that can be provided to contacts and support the efforts of the YouthLine.
- Attend weekly and monthly meetings including, but not limited to: weekly individual supervision, weekly clinical supervision, bi-weekly Operations staff meetings, monthly YouthLine all-staff meetings, and monthly Lines for Life staff meetings.
- Performs other duties, such as call center and light maintenance, and administrative and organizational tasks as needed.
- Master’s Degree in related social sciences field.
- Crisis Intervention Training.
- A minimum of two years of experience working with youth.
- Proficient with database and MS Office computer environment.
- Excellent communication and interpersonal skills.
- Ability to mentor youth.
- Ability to handle stress.
- Must be available to regularly work between the hours of 3:30pm – 10:30 pm to accommodate the hours of operation for the YouthLine Call Center in Portland.
About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
This job description is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Lines for Life is an equal opportunity employer.
Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.
Salary : $28
