What are the responsibilities and job description for the Desktop Support Technician position at LingaTech?
Hybrid Role | Remote work is an option after 6 months, but not a guarantee
Location: Harrisburg, PA | In-person interview required
Contract role: 6 months, with extension
Required Skills:
• Able to coordinate, communicate, document, track progress and status on initiatives.
• Familiarization with project management concepts
• Experience maintaining, tracking and preparing documentation for all end-of-life equipment returned for surplus
• Experience preparing surplus equipment for proper disposal in accordance requirements
• Experience developing, documenting, and initiating processes that involve IT asset installations, relocations, and changes
• Experience providing technical guidance on IT assets for procurement documents
• Experience responding to Service Desk tickets
• Experience with ServiceNow
• Experience troubleshooting technical problem resolution related to PC hardware, software and peripherals
• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
• Familiar VMware Virtual Desktop Infrastructure
• Experience creating documentation for technical staff and end user
• Utilizes Workspace ONE UEM (AirWatch Workspace One) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices
Job Description:
• Responds to management’s special requests for asset information.
• Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
• Prepares surplus equipment for proper disposal in accordance with requirements.
• Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user
Location: Harrisburg, PA | In-person interview required
Contract role: 6 months, with extension
Required Skills:
• Able to coordinate, communicate, document, track progress and status on initiatives.
• Familiarization with project management concepts
• Experience maintaining, tracking and preparing documentation for all end-of-life equipment returned for surplus
• Experience preparing surplus equipment for proper disposal in accordance requirements
• Experience developing, documenting, and initiating processes that involve IT asset installations, relocations, and changes
• Experience providing technical guidance on IT assets for procurement documents
• Experience responding to Service Desk tickets
• Experience with ServiceNow
• Experience troubleshooting technical problem resolution related to PC hardware, software and peripherals
• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
• Familiar VMware Virtual Desktop Infrastructure
• Experience creating documentation for technical staff and end user
• Utilizes Workspace ONE UEM (AirWatch Workspace One) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices
Job Description:
• Responds to management’s special requests for asset information.
• Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
• Prepares surplus equipment for proper disposal in accordance with requirements.
• Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user
