What are the responsibilities and job description for the Technical Support Analyst position at LingaTech?
System Specialist
Onsite - Harrisburg, PA
This position is responsible for providing desktop and end-user support for approximately 4000 users.
This position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometimes involves working with vendors, working with other IT teams, and especially users when ‘hands-on’ is required.
Qualifications:
Onsite - Harrisburg, PA
This position is responsible for providing desktop and end-user support for approximately 4000 users.
This position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometimes involves working with vendors, working with other IT teams, and especially users when ‘hands-on’ is required.
Qualifications:
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365 Office products
- Excellent customer service awareness and communication skills
- Excellent troubleshooting and problem-solving skills
- Knowledge of hardware desktop, printer, scanner, video
- Knowledge of software installation, patching and troubleshooting
- Knowledge of imaging workstations using MDT and/or SCCM
- Ability to transport/lift boxes/equipment
- Ability to work independently and as a member of a team
- Knowledge of VPN setup, support and install
- Able to resolve technical issues with users over the phone
- Knowledge of active directory users and privileges
- Knowledge of wireless workstation setup and support
- Ability to think and act under pressure
- Good organizational skills
