What are the responsibilities and job description for the User Support Technician position at LingaTech?
Must be US Citizen or Permanent Resident - W2 only
Location: Mechanicsburg, PA
Position Type: Hybrid
Must work on-site in Mechanicsburg for 6 weeks before being eligible for two days of telework per week.
Contract Length: 6 month Contract to Hire
Position Overview:
The technician will provide IT technical support to users at the client's Mechanicsburg, Pennsylvania location. If needed, they may also help support users at the client's Harrisburg office and provide remote support to other offices in Philadelphia and Pittsburgh.
Required Skills:
- Associate’s degree in any IT field AND
- 2 years of technical experience in end-user support and server/peripheral support.
- Ability to pass a satisfactory criminal background check required.
- Valid driver’s license required.
Duties:
- Installs, configures, and supports desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, remote access, line of business applications, and office productivity software applications.
- Additional responsibilities include supporting, maintaining, and configuring staff desktop PCs, laptops, VMWare virtual servers, client applications, printers, and other end-user devices.
- Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software.
- Configures and supports user access to SharePoint Online and OneDrive resources.
- Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices.
- Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting.
- Administers client-server virtual machine images and duplicates images, creates image templates, and makes virtual machines available for end users' access and use.
- Coordinates hardware repair activities with vendors and IT staff and diagnoses hardware and software
- problems with vendor phone support.
- Utilizes tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support.
- Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other Smart Phone devices.
