What are the responsibilities and job description for the Workstation Specialist position at LingaTech?

Job Description

Location : Hollidaysburg, PA - local candidates only

Position Type : Hybrid (80% Remote & 20% Onsite)

Contract Length : 4 months, extension possible

Position Overview :

The Workstation Specialist will provide advanced PC installation, support, and troubleshooting across District 9’s five-county region. This role requires hands-on hardware and software support, network configuration, and field site assistance. The position is 80% onsite and 20% remote, with travel required to various PennDOT locations. Strong technical expertise, customer service skills, and the ability to work in fast-paced environments are essential.

Duties :

Provide Tier 2 support for hardware and software troubleshooting across various offices and remote sites.
Install, configure, and maintain PC hardware, peripherals, and software in networked and standalone environments.
Set up and troubleshoot Cisco VPN routers, ensuring secure remote access.
Connect, disconnect, and configure PCs and printers within the network using Active Directory.
Install and configure Windows OS, network drivers, and applications for proper system functionality.
Deploy and support CISCO AnyConnect VPN software for remote users.
Upgrade and repair PC equipment, including memory, hard drives, and input / output cards.
Image workstations and perform SCCM troubleshooting, reporting, and compliance monitoring.
Install and terminate Cat5e / 6 network cabling and perform necessary patching.
Provide on-site and remote troubleshooting for workstation-related issues and escalate as needed.
Process enterprise user account requests and manage system access.
Support mobile iOS devices (iPhones, iPads), including setup, troubleshooting, and mobile device management (MDM).
Maintain and update garage diagnostic software on mobile devices and adapters.
Track, manage, and document equipment inventory using the Remedy Asset Management System.
Coordinate equipment deliveries, pickups, and deployments with staff.
Support telecommunication systems, including VoIP phones, smartboards, and web conferencing tools.
Document and improve technical processes and procedures to enhance efficiency.
Ensure compliance with network security, software updates, and client's IT policies.
Travel across a five-county region to support field sites, including construction zones and fleet equipment locations.
Communicate effectively with end users, IT teams, and stakeholders to provide top-tier customer service and IT support.

Required Skills :

2 years of experience installing, configuring, and troubleshooting PCs in an enterprise LAN / WAN environment.

2 years of experience installing and supporting laptops and docking stations.

2 years of experience installing and troubleshooting printers and multifunction devices.

2 years of experience with Remedy or a similar IT ticketing system.

2 years of experience installing Cat5e / 6 cabling, terminations, and patching.

Valid Driver’s License with the ability to travel as needed for trainings, meetings, and site support.

Strong attention to detail and ability to multitask in a fast-paced environment.

Ability to follow established Standard Operating Procedures (SOPs).

Effective written and verbal communication skills in English.

Preferred Skills :

Experience installing and supporting Cisco VPN routers.

Knowledge of Active Directory for workstation configurations.

Familiarity with Hyena System Management Software.

Experience with Microsoft System Center Configuration Manager (SCCM).

Strong technical writing skills to document processes and procedures.

Experience in project management and leading team deployments.

Ability to read and interpret architectural and electrical plans for IT infrastructure in new or remodeled facilities.

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