Sr. Project Manager

Company Name: Linguava Interpreters, Inc.

Title of Position: Project Manager

Reports To: Chief Operating Officer

Position Type: Full-Time / Salaried (Mid-Senior Level)

Location: Hybrid (12106 NE Marx St, Portland, OR 97220); open to remote possibilities

Schedule: Monday-Friday (8 am – 5 pm), with occasional night and weekend hours as needed

Founded in 2010, and located in Portland, Oregon, Linguava Interpreters, Inc. is a language services provider focused on the healthcare industry. We provide on-site interpretation, telephonic interpretation, video relay interpretation, and document translation to connect our clients with a language specialist that will best meet their needs and enable health equity through language access.

All Linguava employees are mission focused and provide healthcare organizations with responsive language services to improve patient experiences and health outcomes by demonstrating our core values:

• People First

• Innovative Spirit

• Above and Beyond Customer Services

• Honest Conversations

• Servant’s Heart

• Raising the Standard of Excellence

Position Overview:

• The Project Manager is responsible for overseeing language-related projects from planning through delivery. This role involves coordinating resources, managing timelines, and ensuring the delivery of high-quality language services such as translation, localization, interpretation, and transcription. The Project Manager will work closely with clients, linguists, and other stakeholders to meet project goals and client expectations.

Responsibilities:

• Manages complex projects from planning through delivery

• Help develop and oversee a formalized project management process throughout the company

• Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated

• Utilizes appropriate tools to plan project timelines, tasks, milestones, and deadlines 

• Communicates schedule and changes to all stakeholders

• Plans and facilitates project meetings to align the project team to methods and goals and to track project tasks

• Prepares agendas, meeting notes, and project summaries. Monitors task completion status to identify at risk project tasks and to develop mitigation plans

• Allocates resources, budgets, and hours to the project and adjusts allocations when necessary

• Perform additional duties or projects as assigned

Experience and Education:

• Bachelor's Degree, preferably an MBA or other Master’s Degree

• Experience working on complex projects such as system implementations

• Experience with project management theory and best practices.

• Experience managing multiple projects simultaneously

• Detail-oriented & strong organizational & analytical skills

• High degree of professionalism and high sensitivity for confidentiality

• Must possess knowledge and experience in the use of CAT Tools (Trados or any CAT tool)

• Customer service experience

• Experience with various technology concepts

• Superior written and spoken communication skills in English

• Fluency in a second language a plus

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Experience on Google ‘s platform

• Data analysis and presentation skills

• 4-7 years of related experience

Preferred Qualifications

• PMP Certification

• Experience in Language Access Services

• Health care experience

• Experience working in a regulated environment

• Experience with compliance

Required Skills, and Abilities:

• Leadership: Ability to inspire and guide team members, fostering a collaborative environment.

• Communication Skills: Clear and effective communication with team members, stakeholders, and clients is crucial.

• Organization: Strong organizational skills help in planning, prioritizing tasks, and managing resources efficiently.

• Problem-Solving: Ability to identify issues quickly and develop effective solutions.

• Adaptability: Flexibility to adjust plans and strategies in response to changing circumstances or challenges.

• Time Management: Efficiently managing time and deadlines to keep the project on track.

• Risk Management: Identifying potential risks and developing strategies to mitigate them.

• Technical Knowledge: Understanding of the relevant tools, technologies, and methodologies applicable to the project.

• Negotiation Skills: Ability to negotiate effectively with stakeholders, vendors, and team members.

• Empathy and Emotional Intelligence: Understanding team dynamics and being responsive to team members’ needs and concerns.

• Attention to Detail: Ensuring all aspects of the project are carefully considered and executed.

• Decision-Making: Ability to make informed decisions quickly and effectively.

Physical Requirements:

• Ability to move about inside the office to access files, office machinery, etc., and on various work sites for system installations and inspections.

• Proficient use of hands and fingers to handle, control, or feel objects, tools, or controls, including computer keyboards, network equipment, and servers.

• Sufficient visual acuity to perform activities such as preparing and analyzing data and figures, viewing computer monitors, and reading technical manuals.

• Capability to effectively communicate information and ideas verbally and in writing, ensuring clear and efficient transmission of instructions and feedback.

• Ability to lift and carry items up to 25 pounds occasionally, such as servers, networking equipment, and boxes of supplies.

• Prolonged periods of sitting at a desk and working on a computer, interspersed with periods of standing, walking, and occasional bending or crouching to access equipment and installations.

• Occasional travel to other company locations, vendor meetings, and industry conferences, which may involve driving or other modes of transportation.