What are the responsibilities and job description for the Customer Support Specialist position at Lingway V?
Are you someone who thrives on making a real difference by solving problems and delivering exceptional support? If you’re passionate about helping others and ensuring customer satisfaction, we want you to join our team. As a Customer Support Specialist, you’ll play a key role in providing outstanding service and ensuring a great experience for our customers. We’re looking for a dedicated Customer Support Specialist who loves engaging with people, resolving issues, and creating positive outcomes every day.
What You’ll Do as a Customer Support Specialist:
- Respond to customer inquiries via email, phone, and chat with a proactive approach
- Resolve customer issues quickly and effectively, ensuring they leave satisfied and confident
- Use your skills to guide customers through challenges and make sure they receive the help they need
- Maintain accurate records of support requests and their resolutions for smooth follow-up
- Collaborate with internal teams to escalate more complex issues and find long-term solutions
- Identify patterns in customer inquiries and offer suggestions for improvement as the go-to Customer Support Specialist
What You Need to Be a Great Customer Support Specialist:
- 2 years of experience as a Customer Support Specialist or in a similar customer service role
- Excellent communication skills, with the ability to clearly explain complex information
- A passion for customer support and making customers feel heard and valued
- Tech-savvy, with the ability to quickly learn new tools and systems
- A calm and composed approach, able to think quickly and stay solution-focused under pressure
- A team player who works well in a collaborative environment to meet shared goals
Why You’ll Love Being a Customer Support Specialist with Us:
- Competitive salary and benefits for experienced Customer Support Specialists
- Comprehensive health, dental, and vision insurance packages
- Generous paid time off and company holidays
- A supportive, inclusive team culture where your work truly matters
- Clear opportunities for career growth and professional development
- A positive and dynamic work environment where you can make a real impact
Job Types: Full-time, Part-time
Pay: $27.00 - $30.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $27 - $30
