Field Service Technician Calibration, I

Field Service Technician Calibration, I - Dearborn, Michigan

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Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe.

Established in 1935, we have been a family-owned company for generations, we treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEM’s and suppliers everywhere.

We are looking for a talented Field Service Technician Calibration, I who is responsible for supporting Customers on and off site. This includes working with control software to integrate Customer’s test requests, performing maintenance and test equipment calibrations, and executing troubleshooting efforts on test cell equipment.

Main Responsibilities Include:

• Complete annual calibrations for torque, rotation speed, air temperature, humidity etc. in Customer’s testing equipment to ensure compliance with ISO 17025 calibration standards.
• Complete regular preventative maintenance for Customer’s testing equipment to replace worn out parts, filters, or other components to reduce customer downtime due to equipment failure.
• Identify upgrade opportunities for software/hardware to ensure that Customers are always running the latest software and solutions LINK offers and engage Sales department as appropriate.
• Ability to interpret electrical schematic and mechanical prints.
• Technical responsibility for organizing, executing, and coordinating Customer jobs.
• Act as a liaison with Customers with responsibility for acting independently on technical matters pertaining to the test system.
• Self-guided troubleshooting, maintenance and calibration of testing equipment.
• Build assistance on dynamometer systems and brake systems.
• Filling out service reports, calibration, and maintenance reports accurately.
• Provide solutions to Customer problems, repairing faults and servicing equipment.
• Assist, explain and train Customers about good practices for new equipment or maintenance as required.
• Diagnosing and troubleshooting complex technical problems on-site or over the phone.
• Create and maintain service records to follow up accordingly and to respond to Customer inquiries and complaints.
• Communicate with Customers to understand their requirements and ensure Customer satisfaction
• Able to work with High Voltage DC and AC.
• Ensure work is performed in a safe manner using all available safety equipment.
• All other related duties as assigned.
• Possess mental faculties consistent with performing the minimum requirements of the job.
• Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.
  
  
  

Qualifications:

• 2-year Degree in Mechatronics, Industrial Electronics, or related field.
• High school diploma or GED with technical curriculum.
• Minimum of 2 years of experience in programmable logic controllers (PLCs) and pneumatics.
• Minimum of 2 years of experience in repair or maintenance of electrical and pneumatic equipment.
  
  
  

Knowledge, Skills & Abilities:

• Ability to use tools such as a process calibrator, multi meter, scopes and megohmmeter.
• Proven knowledge of mechanical, electrical and electronic principles and code requirements.
• Proven experience working with machines and tools, including their designs, uses, repair, and maintenance.
• Basic knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Exceptional troubleshooting skills with an emphasis on root cause analysis.
• Moderate level of soldering and de-soldering skills.
• Ability to apply logic and reasoning to identify alternative solutions, conclusions or approaches to technical issues.
• Ability to work well in a Team environment.
• Hands-on problem solving and continuous improvement support.
• Strong Customer orientation.
• Strong verbal, written, and interpersonal communication skills.
• Strong independent organizational, analytical, and problem-solving skills.
• Basic knowledge of Microsoft Office.
  
  
  

Physical Requirements:

• Ability to walk.
• Ability to speak verbally and read in English.
• Ability to see with corrective lenses.
• Ability to hear.
• Ability to lift up to 50 pounds.
• Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
• Ability to use a computer.
• Able to work overtime, evenings and/or weekends as required.
• Able to travel up to 10% domestically.
  
  
  

Hazards:

• Normal hazards related to working in an office environment.
• Normal hazards related to working in a manufacturing and testing environment.
• Normal hazards related to road and air travel.
  
  
  

LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRRA Federal Contractor.

LINK is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.

Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call 1-734-453-0800. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.

Note to all Agencies / Direct Placement: LINK has a team of dedicated recruiters who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors only and on an as-needed basis. LINK has identified and finalized our list of preferred vendors and the review process has been closed. We do not accept resumes from recruiting agencies that are not a preferred vendor, have not been authorized or approved by Corporate Recruiting to partner on a position and have not signed LINK’s vendor agreement. Any resumes submitted from unapproved vendors will be considered unsolicited, and LINK will not be obligated to pay a referral fee.