What are the responsibilities and job description for the Field Service Technician, III position at Link Engineering Company?
Field Service Technician, III - Dearborn, Michigan
Discover your potential. Pursue your passion.
Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe.
Established in 1935, we have been a family-owned company for generations, we treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEM’s and suppliers everywhere.
We are looking for a talented Field Service Technician, III who is responsible for
Main Responsibilities Include:
Discover your potential. Pursue your passion.
Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe.
Established in 1935, we have been a family-owned company for generations, we treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEM’s and suppliers everywhere.
We are looking for a talented Field Service Technician, III who is responsible for
Main Responsibilities Include:
- Technical responsibility for organizing, executing, and coordinating customer jobs.
- Act as a liaison with customers with responsibility for acting independently on technical matters pertaining to the test system.
- Self-guided troubleshooting
- Perform field checkout and start-up of industrial test stand and dynamometer upgrades
- Complete functional checkout workbook and performance verification of equipment. Correct deviations to specification.
- Inspect & test all machine subsystems
- Troubleshoot electro-mechanical, instrumentation and data acquisition systems
- Perform equipment calibration to ISO 17025 standards
- Completes service reports, calibration, and maintenance reports as necessary
- Performs analysis and creates solutions to repair customer issues
- Performs maintenance and calibration of testing equipment
- Assists customers and provides suggestions on sound and acceptable practices on maintaining their equipment
- Maintains consistent and proactive communication with the customers about repairs, equipment, delays or obstacles as appropriate.
- Create and implement preventive maintenance strategies
- Install and configure new equipment
- Conduct training for customers on the use of new and used equipment.
- Diagnosing and troubleshooting complex technical problems on-site or over the phone
- Responding to customer inquiries and complaints
- Able to work with High Voltage DC and AC
- Ensure all work is carried out in accordance with Company Policies and Safety Standards performing work in a safe manner using all available safety equipment.
- All other related duties as assigned.
- Possess mental faculties consistent with performing the minimum requirements of the job.
- Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 2-year degree in Mechatronics, Industrial Electronics preferred
- Minimum of 7 years of experience commissioning and repairing industrial machines
Knowledge, Skills & Abilities:
- Highly motivated and self-directed.
- Ability to set priorities and meet deadlines.
- Hands-on problem solving and continuous improvement support.
- Strong Customer Interaction Skills with the ability to work well in a Team.
- Ability to interpret Electrical schematic and Mechanical prints
- Strong troubleshooting skills to include, electrical noise, component issues, mechanical issues, fluid power issues
- Strong Drive/Inverter knowledge to include failures and faults, troubleshoot and repair, removal and installation
- Knowledge and awareness of Drives / Inverters (examples, Unico, ABB, Rockwell, GE, Allen Bradly)
- Ability to troubleshoot down to the board level to include pinpointing board failures, board repairs, etc. if needed
- High attention to detail for Customer satisfaction.
- Strong organizational, analytical, and problem-solving skills.
- Strong Microsoft Office skills.
Physical Requirements:
- Ability to walk.
- Ability to speak verbally and read in English.
- Ability to see with corrective lenses.
- Ability to hear.
- Ability to lift up to 50 pounds.
- Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
- Ability to use a computer.
- Able to work overtime, evenings and/or weekends as required.
- Able to travel up to 20% domestically.
Hazards:
- Normal hazards related to working in an office environment.
- Normal hazards related to working in a manufacturing and testing environment.
- Normal hazards related to road and air travel.
LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRRA Federal Contractor.
LINK is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.
Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call 1-734-453-0800. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.
Note to all Agencies / Direct Placement: LINK has a team of dedicated recruiters who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors only and on an as-needed basis. LINK has identified and finalized our list of preferred vendors and the review process has been closed. We do not accept resumes from recruiting agencies that are not a preferred vendor, have not been authorized or approved by Corporate Recruiting to partner on a position and have not signed LINK’s vendor agreement. Any resumes submitted from unapproved vendors will be considered unsolicited, and LINK will not be obligated to pay a referral fee.
Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call 1-734-453-0800. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.
Note to all Agencies / Direct Placement: LINK has a team of dedicated recruiters who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors only and on an as-needed basis. LINK has identified and finalized our list of preferred vendors and the review process has been closed. We do not accept resumes from recruiting agencies that are not a preferred vendor, have not been authorized or approved by Corporate Recruiting to partner on a position and have not signed LINK’s vendor agreement. Any resumes submitted from unapproved vendors will be considered unsolicited, and LINK will not be obligated to pay a referral fee.
