What are the responsibilities and job description for the Leasing Manager position at LINK Property Management?
A Leasing Manager is responsible for overseeing a team of leasing consultants and drive occupancy at an assigned multi-family apartment community. As leasing manager, you will oversee completion of all necessary paperwork (Lease’s applications, check lists, etc.) and ensure proper customer service is being performed to the standards of the management company. Your daily task may include, but are not limited to, leasing apartments, following policies and procedures for the industry and management company, handling applications, touring apartments, providing support for multiple properties, setting expectations and standards for leasing agents at properties, marketing, and offering additional support to the communities.
Essential Job Duties and Core Responsibilities
- Coordinate with the Property Manager to arrange promotions, concessions, or specials to drive occupancy and increase traffic
- Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the Property Manager
- Effectively communicate with leasing team targeted goals, specials, and other information as needed to successfully ensure property performance
- Effectively communicate needs to the Property Manager in regarding leasing trends and feedback of residents and prospective residents
- Ensure renewals are being delivered and followed up on timely and efficiently to maintain property performance
- Meet, greet & tour leasing prospects
- Provide exemplary customer service to residents, prospective residents and vendors
- Respond to all online rental inquiries and prospects verbal and electronic communications quickly and effectively Ensure that all online rental inquiries are responded to quickly and effectively
- Ensure all sales & leasing models , office and amenities are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party to address
- Ensure the “tour route” is maintained to the highest standard of cleanliness and maintenance and proactively communicate any problems to the appropriate party to address
- Perform all necessary tasks to ensure move ins are completed smoothly and properly
- Post ads on craigslist and other marketing sites as directed
- Accurately and effectively assist residents and document communication and needs accordingly.
- Ensure new resident homes are in proper condition for move in and collect all funds and documentation to ensure compliance with move in needs.
- Properly close the leasing process by asking for the sale.
- Ensure all lead information is correct and complete within Entrata
- Ensure all prospects are followed up with through either email, phone or letter
- Effectively manage the community waitlist and communicate with prospects as changes occur
- Reach out to wWarm call prospects as needed
- Ensure the proper execution of all screening procedures, prepare and execute
- Ensure the proper preparation and execution of the entire lease agreement including and related move-in paperwork and Ensure the proper collection of all funds and move-in related fees
- Ensure “model open” signs are put out and brought in daily and that they maintain an acceptable appearance
- Provide support and assistance to all customer service efforts at the community
- Perform monthly marketing reviews of advertising sources to ensure accuracy and performance.
- Assists in development of monthly marketing plan, and leasing team with collecting data and generating reports on traffic, new leases, and renewals
- Completes other tasks as assigned
Job Requirements
- Prior experience with Entrata and/or Google Suite applications is a plus
- Ability and willingness to learn Google Suite applications and property management or customer relationship management software program(s)
- Passionate about sales and providing a meaningful customer focused experience
- A strong sense of urgency and the ability to work well under pressure, during emergencies, and time-sensitive situations
- Excellent interpersonal (written and verbal) communication and conflict resolution skills
- Well organized with effective time management skills
- Desire to continually learn and grow personally and professionally
- Flexible and thrives in a fast-paced, dynamic environment with changing priorities. This includes the ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessary
- Ability to work independently and in a team environment
- A strong sense of responsibility, ownership, and accountability
Direct Reports and Reporting Relationship
However, the ability to achieve results by working and collaborating with others within the organization, regardless of the reporting relationship, is a critical success factor.
Minimum Qualifications
High school degree or equivalent required. At least one (1) years of residential property management experience is required. Strong knowledge of fair housing laws and guidelines.
Physical Demands and Work Environment
The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to individuals with disabilities to perform these functions in accordance with applicable law.
Physical Demands: While performing the duties of this job, the employee is required to stand and walk regularly; handle or feel objects, reach with hands and arms; talk and hear.
Work Environment: While performing the duties of this job, the employee is exposed to hot or cold environments, depending on the task being completed at that time. Will be exposed to all weather conditions.
