What are the responsibilities and job description for the Maintenance Supervisor position at LINK Property Management?
Under general direction, the Service Manager is responsible for leading maintenance operations and upkeep at an assigned multi-family apartment community. You will also be responsible for overseeing and assigning daily scope of work for the community maintenance staff. The Service Manager will also perform special projects, including assisting with limited capital improvement projects.
Essential Job Duties and Core Responsibilities
- Oversees the completion of tenant service requests and the make-ready completion process
- Ensures the community meets the highest exterior aesthetics standards
- Manages and leads a team of skilled technicians
- Coordinates and manages vendor and subcontractor projects within the community
- Builds and executes a community maintenance budget
- Ensures property service meets company quality standards at all times
- Oversees daily operations of the community and ensures that grounds, maintenance, and property are in superior condition.
- Ensures the team completes work in accordance with all required compliance standards and applicable regulations
- Plans and conducts team meetings and training on an as needed basis
- Manages other projects as needed
- Performs other related duties as required and assigned
Job Requirements
- Work requires strong knowledge and technical skills associated with light carpentry, plumping, painting, electrical, HVAC, and general installations or repairs associated with the make-ready process and punch outs
- Work requires the ability to work independently and in a team environment.
- Work requires strong customer service skills.
- Work requires strong attention to detail, accuracy, multi-tasking, ability to follow directions, planning and time management skills.
- Work requires strong leadership skills and ability to develop, train, and motivate others.
- Work requires the ability to adhere and ensure all safety policies and procedures are followed at all times.
- Work requires excellent interpersonal skills including strong verbal and written communication skills.
- Work requires one to be a self-starter with a strong initiative to take ownership and effectively organize and prioritize work.
- Work requires a positive, get-the-job-done attitude.
- Work requires detailed knowledge of make-ready unit turns, including light carpentry, plumbing and electrical.
- Work requires basic computer skills
- Work requires a strong sense of responsibility, ownership and accountability.
- Work requires flexibility and ability to work in a fast-paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary.
- Work requires a strong sense of urgency and the ability to work well under pressure, emergencies and time-sensitive situations.
- Work requires one to be available to be on-call as part of the emergency maintenance rotational schedule.
- Work requires the ability to troubleshoot problems and devise creative solutions.
- Work requires a valid, unrestricted driver’s license.
Direct Reports and Reporting Relationship
Grounds Technician(s) and/or Service Technician(s) at your assigned apartment community. The ability to achieve results by working with others within the organization, regardless of the reporting relationship, is a critical success factor.
Minimum Qualifications
At least three (3) years of experience in maintenance and repair experience required for residential, retail or commercial property management is required. At least one (1) year of maintenance supervisor leading a team is required. Skills and experience servicing and repairing items associated with carpentry, painting, plastering, heating and cooling, and minor electrical tasks are needed. AND high school diploma or equivalent; vocational training, and one year of maintenance and/or service experience; OR equivalent combination of education and experience is preferred. HVAC certification is preferred but is not essential
Physical Demands and Work Environment
The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to individuals with disabilities to perform these functions in accordance with applicable law.
Physical Demands: While performing the duties of this job, the employee is required to stand and walk regularly; handle or feel objects, reach with hands and arms; talk and hear. Climbing, balancing, stooping, crouching, lifting, and crawling will also be required; specific vision abilities include close vision, distance vision, and depth perception. Work requests the ability to maneuver apartment figures, maintenance equipment, grounds equipment, and appliances with the aid of moving equipment if needed. If weight exceeds seventy-five (75) pounds, then a team member would assist.
Work Environment: While performing the duties of this job, the employee is exposed to hot or cold environments, depending on the task being completed at that time. May also be exposed to awkward or cramped positions throughout the work day.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
