What are the responsibilities and job description for the Maintenance Technician position at LINK Property Management?
Under general direction, the Service Technician is responsible for performing a wide variety of general maintenance repairs and services to apartment residents for an assigned community. This includes, but is not limited to, completing work orders, make-readys, and general maintenance and upkeep to apartment homes, leasing offices, common areas, and community amenity buildings, grounds, and landscaping.
Essential Job Duties and Core Responsibilities
- Completes resident service requests (i.e. inspections, light bulbs, air filter swaps, etc.) within a timely manner
- Perform carpentry, plumbing, electrical repair, and maintain grounds including trash pick up
- Participates in the make-ready completion process
- Ensures the community meets the highest exterior aesthetics standards
- Works closely with a team of skilled supervisors and technicians
- Ensures property maintenance meets company quality standards at all times
- Oversees daily operations of the community and ensures that grounds, maintenance, and property are in superior condition
- Ensures all work is completed in accordance with all required compliance standards and applicable regulations
- Manages other projects as needed
- Performs other related duties as required and assigned
Job Requirements
- Work requires the ability to multi-task and strong organizational skills
- Work requires strong customer service skills
- Work requires strong time management skills and the ability to follow directions
- Work requires strong attention to detail, accuracy, and strong organizational skills
- Work requires the ability to adhere to and ensure all safety policies and procedures are followed at all times
- Work requires strong knowledge and technical skills associated with light carpentry, plumbing, painting, electrical, HVAC, and general installations or repairs associated with the make-ready process and punch outs
- Work requires one to be available to be on-call as part of the emergency maintenance rotational schedule.
- Work requires flexibility and the ability to work in a fast-paced, dynamic environment with changing priorities. The ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessary.
Direct Reports and Reporting Relationship
None, however, the ability to achieve results by working with others within the organization, regardless of the reporting relationship, is a critical success factor.
Minimum Qualifications
One (1) to two (2) years of maintenance and repair experience required for residential, retail or commercial property management. Skills and experience servicing and repairing items associated with carpentry, painting, plastering, heating, and cooling, and minor electrical tasks. A high school diploma or equivalent is required; vocational training, and one year of maintenance and/or service experience; OR an equivalent combination of education and experience.
Physical Demands and Work Environment
The physical demands and work environment described herein are respective of the criteria that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to individuals with disabilities to perform these functions in accordance with applicable law.
Physical Demands: While performing the duties of this job, the employee is required to stand and walk regularly; handle or feel objects, reach with hands and arms; talk and hear. Climbing, balancing, stooping, crouching, lifting, and crawling will also be required; specific vision abilities include close vision, distance vision, and depth perception. Work requires the ability to maneuver apartment figures, maintenance equipment, grounds equipment, and appliances with the aid of moving equipment if needed. If the weight exceeds seventy-five (75) pounds, then a team member would assist.
Work Environment: While performing the duties of this job, the employee is exposed to hot or cold environments, depending on the task being completed at that time. May also be exposed to awkward or cramped positions throughout the workday.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
DRAFT PROPOSED BY LINK 01/10/2024
Position Title:
Work Location:
Reports To:
Maintenance Technician
Summit Chase, Grandview Heights, OH
Summit Chase Facility Manager
None
Direct Reports:
Qualifications
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High school degree or equivalent academic training
Prior experience in the field of residential property maintenance, facilities management, hospitality
management, handyman services, construction, or similar background
Additional technical skill training preferred
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Valid driver’s license
Requirements
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Technician will agree to be available to report to Summit Chase, as necessary, in the event of an emergency
maintenance call during any on-call period
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Individual will be expected to have reliable transportation to and from the building each day and when on
call for emergencies
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Excellent verbal and written communication skills
General knowledge of building/facility maintenance principles related to: Electrical service, plumbing &
drains, strong plumbing skills preferred, HVAC, boilers, grounds maintenance, basic concrete and asphalt
repair, pumps and water systems and other related systems, as well as basic drywall/painting knowledge.
Self-starter and highly organized
Ability to work well within a team environment, take direction
Job responsibilities will require individual to sit and stand frequently throughout the shift, and sometimes
lift heavy items
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Position offered to be outside of normal Monday to Friday hours, seeking a Tuesday to Saturday 11A to 8P
with a one hour lunch for added support to an already established team.
Job Responsibilities
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Is provided daily direction from the Summit Chase Facilities Manager.
Complete all assigned maintenance work orders submitted by Summit Chase staff or building residents,
including reasonable prioritization of work orders, proper submission of notes, updates, and pictures to
BuildingLink, communication to office staff and residents on work order updates, proper procurement of
materials through approved purchasing channels and within budget, and provides a positive resident
experience.
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At the direction of the Summit Chase Association Manager and Facilities Manager, assist as needed with
oversight of third-party service providers to the building, including the preventative maintenance,
landscaping and snow removal, fire protection systems, elevator services, and any other service
providers/contractors for the building and property.
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At the direction of the Association Manager or Facilities Manager, may provide advice regarding Summit Chase
facilities and policies to contractors working for unit owners.
Take direction from the Summit Chase Facilities Manager regarding the daily maintenance and upkeep of all
common areas, including building lobby, guest suite, Suite 100, fitness center, laundry, game room, billiards
room, pool and pool deck, parking garage, storage unit areas, and lawn/grounds/ponds, including the
completion of any assigned inspections and checklists.
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Take direction from Summit Chase Association Manager and Facilities Manager to maintain an emergency on-
call schedule for the Facilities team to ensure emergency maintenance calls outside of normal business
hours (8am-5pm Weekdays) are responded to within the performance standards guidelines;
May be required to assist with set-up and tear down for special events and provide assistance as may be
required on an overtime basis, outside of normal work hours.
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Participate in any job training programs offered and paid for by the Association or management
Complete other responsibilities as assigned by the Association Manager or Facilities Manager.
